Illustrator crashes on Saving

[davidc46568141]

For the last 2 hours Illustrator keeps crashing on saving locally.

Things I have tried:

* restating computer

*saving blank page

* un installing and re installing illustrator

* installing earlier version of illustrator

All to no avail...... any ideas people.... dont know what else I can do?

[Monika Gause · Accepted solution]

Which version?

Which system?

Where do you save your files?

Is a printer installed, set up as default printer and turned on? If not: install a PDF printer.

[davidc46568141]

Hi Monika

The printer thing worked. Bit weird as always had printer installed and never had a problem before. Just suddenly, half way through yesterday the problem started. Having read some of your replys to others with similar issues I tried setting a defualt printer and it seems to have worked.

Bit of an odd glitch but hay, I can save again... woohoo

[Monika Gause]

Glad to see that it helped. Thank you for your feedback!

[Calgarts]

I didn't have this problem before until today. What a software has to do with printer? PS does have many hiccups along the way. Use a different program to finish your work instead of wasting hours looking for solution.

[Monika Gause]

Illustrator saves printer information into the file.

When it cannot find a printer, it crashes.

[Calgarts]

You're right. I could see the printer when I clicked print in a web page and Phototshop. But in Illustrator > print, I got the spinning circle and it quit. How do I set the printer for illustrator in Mac? 

[Monika Gause]

You need to set it up in the system as the default printer.

After system updates sometimes the printer gets lost. Or the driver doesn't work anymore.

[KTA6]

Hi - ai (Illustrator 2023) keeps crashing when I save, on my iMac (OS 12.6). I have no printer or other peripherals.

I didn’t have anything too fancy, (no placed images, or links), I did use the new interleave tool and I was also playing around with art brushes (paint). 

This version of .ai seems very buggy - I also can’t see the sample texts in the font menus.

Is there any updates coming? Thanks - K

I also have a crash report if anyone is interested 

[Monika Gause]

Hi - ai (Illustrator 2023) keeps crashing when I save, on my iMac (OS 12.6). I have no printer or other peripherals.

I didn’t have anything too fancy, (no placed images, or links), I did use the new interleave tool and I was also playing around with art brushes (paint). 

This version of .ai seems very buggy - I also can’t see the sample texts in the font menus.

Is there any updates coming? Thanks - K

I also have a crash report if anyone is interested 

By @KTA6

Your issue might be different (because of the font menu)

You could try and reset the preferences (this will erase all your settings) https://community.adobe.com/t5/illustrator-discussions/how-to-reset-illustrator-preferences/td-p/106...

Please upload your crash report to pastebin (or Dropbox or whatever you prefer) and post a link in here if resetting the preferences does not help.

Preferably in a new thread.

[Anshul_Saini]

Hi @KTA6,

We are sorry for the trouble. We released Ai v27.2 today. Would you mind updating and checking if that helps? If not, please try the suggestion shared by Monika and let us know how it goes.

Kindly update the discussion if you still need assistance with it. We'd be happy to help.

Thanks,
Anshul Saini