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Illustrator crashes on Saving

Forum|Forum|5 years ago
June 16, 2020
3 replies
1148 views

For the last 2 hours Illustrator keeps crashing on saving locally.

Things I have tried:

* restating computer

*saving blank page

* un installing and re installing illustrator

* installing earlier version of illustrator

All to no avail...... any ideas people.... dont know what else I can do?

This topic has been closed for replies.

Correct answer Monika Gause

Which version?

Which system?

Where do you save your files?

Is a printer installed, set up as default printer and turned on? If not: install a PDF printer.

K

KTA6

Known Participant

Hi - ai (Illustrator 2023) keeps crashing when I save, on my iMac (OS 12.6). I have no printer or other peripherals.

I didn’t have anything too fancy, (no placed images, or links), I did use the new interleave tool and I was also playing around with art brushes (paint).

This version of .ai seems very buggy - I also can’t see the sample texts in the font menus.

Is there any updates coming? Thanks - K

I also have a crash report if anyone is interested

Monika Gause

Community Expert

Hi - ai (Illustrator 2023) keeps crashing when I save, on my iMac (OS 12.6). I have no printer or other peripherals.

I didn’t have anything too fancy, (no placed images, or links), I did use the new interleave tool and I was also playing around with art brushes (paint).

This version of .ai seems very buggy - I also can’t see the sample texts in the font menus.

Is there any updates coming? Thanks - K

I also have a crash report if anyone is interested

By @KTA6

Your issue might be different (because of the font menu)

You could try and reset the preferences (this will erase all your settings) https://community.adobe.com/t5/illustrator-discussions/how-to-reset-illustrator-preferences/td-p/10602277

Please upload your crash report to pastebin (or Dropbox or whatever you prefer) and post a link in here if resetting the preferences does not help.

Preferably in a new thread.

C

Calgarts

Participating Frequently

I didn't have this problem before until today. What a software has to do with printer? PS does have many hiccups along the way. Use a different program to finish your work instead of wasting hours looking for solution.

Monika Gause

Community Expert

Illustrator saves printer information into the file.

When it cannot find a printer, it crashes.

C

Calgarts

Participating Frequently

You're right. I could see the printer when I clicked print in a web page and Phototshop. But in Illustrator > print, I got the spinning circle and it quit. How do I set the printer for illustrator in Mac?

Monika Gause

Correct answer

Community Expert

Which version?

Which system?

Where do you save your files?

Is a printer installed, set up as default printer and turned on? If not: install a PDF printer.

D

davidc46568141Author

Participant

Hi Monika

The printer thing worked. Bit weird as always had printer installed and never had a problem before. Just suddenly, half way through yesterday the problem started. Having read some of your replys to others with similar issues I tried setting a defualt printer and it seems to have worked.

Bit of an odd glitch but hay, I can save again... woohoo

Monika Gause

Community Expert

Glad to see that it helped. Thank you for your feedback!

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