Skip to main content
Participant
May 27, 2018
Answered

Illustrator Crashes On Start

  • May 27, 2018
  • 1 reply
  • 281 views

Hey,

So when I open up Illustrator, it loads, allowing me to choose a document type, but then it crashes and shows the below message.

In response to this I have uninstalled and reinstalled the software, rebooted the computer, I installed some drivers  which temporarily fixed the issue, however it is now happening to both Illustrator and Photoshop.

Please help

Thanks

Lewis

This topic has been closed for replies.
Correct answer c.pfaffenbichler

What else have you done for trouble-shooting so far?

Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:

How to set preferences in Illustrator

https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

1 reply

c.pfaffenbichler
Community Expert
c.pfaffenbichlerCommunity ExpertCorrect answer
Community Expert
May 27, 2018

What else have you done for trouble-shooting so far?

Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:

How to set preferences in Illustrator

https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html