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Illustrator Crashes On Start

New Here ,
May 27, 2018 May 27, 2018

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Hey,

So when I open up Illustrator, it loads, allowing me to choose a document type, but then it crashes and shows the below message.

In response to this I have uninstalled and reinstalled the software, rebooted the computer, I installed some drivers  which temporarily fixed the issue, however it is now happening to both Illustrator and Photoshop.

Please help

Thanks

Lewis

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correct answers 1 Correct answer

Community Expert , May 27, 2018 May 27, 2018

What else have you done for trouble-shooting so far?

Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:

How to set preferences in Illustrator

https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

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Adobe
Community Expert ,
May 27, 2018 May 27, 2018

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What else have you done for trouble-shooting so far?

Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:

How to set preferences in Illustrator

https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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