Illustrator crashes : Quadro P2000 OpenGL cannot communicate with the app and the app needs to close

[Marcin Wik]

Hi, I recently migrated to a machine with Nvidia Quadro P2000 on it and it causes issues with Illustrator. First it shuts down Illustrator displaying the message that OpenGL cannot communicate with the application and that the application needs to close.

Then within a few moments the system crashes with a blue screen of death.

Is this problem known? Are there solutions? 

[stpvouga-desenho]

Hello,

Your computer is a HP Z workstation?
A similar situation happen to me.

It was a windows 10 atualization and the Nvidia driver crashes the illustrator.

What i do, i install this version from HP, and it's very good for now:

SoftPaq number : sp141290

Version: 516.40

Clean installation, not upgrade.

[Marcin Wik]

Actually its a DELL Precision and its been fully updated with its drivers provided by DELL.

[Monika Gause]

Are these drivers gaming drivers? Those have caused issues for some people.

[Marcin Wik]

Honestly, I don't know. DELL provides drivers for its hardware and it's the one they offer.
However on another computer installing a 'gaming' driver that was suggested by nVidia did resolve issues with non-game software.

[Anubhav M]

Hello @Marcin Wik,

Sorry to hear about this experience. Would you mind trying the suggestions shared in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and checking if it helps?

Also, kindly share the crash report by following the steps shared in this help article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html). While submitting the report, kindly use the same email account used here in the community so we can locate it quickly.

Looking forward to your response.

Thanks,

Anubhav