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Gawef
Gawef
Participant
March 15, 2018
Question

Illustrator Crashes when closing document

  • March 15, 2018
  • 2 replies
  • 4230 views

Hello

Illustrator keeps crashing when i close a document. probably about 70% of the time it crashes on closing

Also when loaded back up, the first file takes ages to load.

Here is the Crash Report : Process: Adobe Illustrator [12481] Path: /Appl - Pastebin.com

if anyone can help

Thanks

[MOD: click the pastebin link for crash report]

This topic has been closed for replies.

2 replies

W
Wassersprung
Participant
June 11, 2018

frustrating.

Happens to me a lot on MBP13 high sierra on adobe photoshop, illustrator and dreamweaver.

saving on desktop and saves ok.

if i close files/documents quickly - those apps more than often crash.

Same happens to me also in windows 10

never happens on any other app.

q: why should a network be a problem? if it saves, it saves. if it doesn't a dialog should pop up and let you save somewhere else.

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    June 12, 2018

    Network is a problem because of this: Illustrator support for networks and removable media

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    June 12, 2018

    well, this article is quite general, and certainly not helpful.

    Since crashing adobe cc 2017/2018 happens sooo very often while files are not on SERVER, i think there should be an article that describes the possible reasons for some of the crashes (using the reports we send) and some troubleshooting instructions. or if i new the reasons, i'd have a clue to start avoiding it.

    both laptops are new, very high specs, win10 / MacOS

    i guess we'll wait for updates, hoping most bugs are fixed, hopefully before a new feature come out.

    after at least 50 crashes i post once.


    zest96  schrieb

    well, this article is quite general, and certainly not helpful.

    It's the only article about networks that's available. And you can be very sure that I regret that the most. You know, I'm not staff and if something really turns me off, then it's problems that can't be solved. I'm in this forum answering peoples' questions in my spare time, just for fun (and all too often it's not fun at all).

    Just one thing: My Illustrator doesn't crash, unless I'm opening some of the problem files people post in this forum.

    If you want things to be solved, then you have two options:

    - create a new thread in this forum. Post all the information about your system, your Illustrator installation, the nature of your file and discuss the issue with the forum members (who are 95% not staff, so please be nice to us). Please don't post crash reports to the forum, instead post them to pastebin.

    - contact support for a remote session. They can log in to your system to try and sort things out. Contact Customer Care

      Monika Gause
      Community Expert
      Monika GauseCommunity Expert
      Community Expert
      March 15, 2018

      Crash reports in threads make them unusable. Please don't post Crash reports to threads. Upload them to pastebin and post a link in the forum.

      Please tell us:

      What's in the file?

      Where do you save?

      Any third party plugins?

      Is a printer connected and turned on?

      Are all your fonts checked and OK?

      Do you use font management?

      If you don't have a printer: set up a PDF printer.

      If you save to a network: try saving to the harddisk instead.

      Gawef
      GawefAuthor
      Participant
      March 21, 2018

      Please tell us:

      What's in the file? This happens to any file that i am currently working on, Not the same file.

      Where do you save? Server, as do all the other macs in the work place. None of them crash

      Any third party plugins? No third party plugins

      Is a printer connected and turned on? Yes & Yes

      Are all your fonts checked and OK? Yes, i even deleted all my fonts and reinstalled them into Font Book. Other macs are using the same fonts swell.

      Do you use font management? Yes, Font Book

      Thanks

      Monika Gause
      Community Expert
      Monika GauseCommunity Expert
      Community Expert
      March 21, 2018

      Does this also happen when you don't save to the network, but to your harddisk instead?

      It doesn't matter that it works for the others.

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