Illustrator Crashes When Copying - Illustrator 29.6.1 / Win 11

[Boon23853857gxj4]

I’m experiencing an issue with Adobe Illustrator where I cannot copy anything. Both Ctrl+C and right-click > Copy cause the software to crash immediately. This has been happening repeatedly throughout the day.

Could you please advise on the cause and any possible solution? It’s really frustrating that Illustrator can’t handle such a basic function like copying without crashing.

[Drewt...]

Installed 29.7.1 a few days ago and it was working fine. How is it that suddenly this critical bug has been introduced without any further updates? Are changes being made to our applications behind the scenes that we are not aware of? 

[Marvelous_Gemstone2105]

To be fair, it could have been a change on the MS Windows side, or any other application that everyone uses. In this thread alone there are dozens of users that have this error and I think a lot are sending the error report as well so hopefully they can figure it out quickly. 

[housemaster]

So, still no fix after  8 days? It's really frustrating when you are not able to copy and paste anymore. 

[Boon23853857gxj4]

It’s been a week since this issue began, and the problem still persists. I would really appreciate it if this could be prioritized.

Yesterday, I had a major design event in my department, and I was completely unable to use Illustrator, this had a direct impact on our work. The longer this continues, the more the consequences are growing.

I understand the team is working on a solution, but I’d like to kindly ask that you also consider the client experience. There has been no workaround or compensation offered so far, and from a user’s perspective, this is extremely frustrating.

Please advise urgently on any updates.

[martink15467522]

If anyone is looking for workarounds. You can hold alt key and drag the object to copy. Also, in ver 28.xxx the Contextual Task Bar has a duplicate button which acts the same as holding alt key while dragging. Unfortunately, for some reason in 29.xx it has been removed. 

[ellen_4874]

Workaround works for now...

We also encounter the copy/paste crash on multiple systems. The only system that doen not have the issue is the system that is on a seperate network and not updated reguraly with win11 updates...

[Yiannis Leontoudis]

Same here 😞

[philip_7696]

What Kind of Computer is everyone working on?

I am on a Dell, as is my Coworker. I started experiencing the issue on Monday the 4th.
My coworker's computer started crashing with this this morning.

She just went through a Dell Update. Could it be due to this update?

[Hannah28417173g6qs]

Also on a Dell but my last update was in early July and it was working fine until 31st July

[Paweł5E57]

This is not only Dell thing. Me and my colleague both working on Fujitsu Celsius W5010 with Windows 11, version 24H2 x64 2025-07B. One of us have and another don't have this problem.

[Sheri25420699n6dl]

I am also on a Dell and have had a couple of Dell critical updates the last couple of days. Mine only started on Aug. 7.

[Yiannis Leontoudis]

I'm using Windows 11 Enterprise, version 24H2.
I've noticed that in new files, copy-paste works fine—until I choose "Open" from the menu. After that, the Ai crashes in the new file.

[cathy_6954]

I just opened a new file and tried it and it crashed. 

[philip_7696]

I am on Windows 11 Enterprise version 23H2  
Looks like oters are on version 24H2

[margaret_3647]

Lenovo ThinkPad.

[default78m7wjx5vdtd]

I am also experiencing this today, i just updated illustrator last night and now today it crashes no matter what i do. i cant get any work done or meet my deadlines now! This needs to be fixed ASAP. I tried uninstalling and installing the last version i was on yesterday that i had no issues with, and that didnt help.

Running on Windows 11 Enterprise version 24H2

[JamesDies5]

The majoriy of my art department is now exriencing this issue. Rolling back versions did not help, and our company's IT team will not allow the disabling of Microsoft Defender. It's been a real drag on our ability to get work done. We'd really appreciate this getting fixed ASAP.

[JamesDies5]

We are experiencing the issue on a mix of Windows 10 and 11 Enterprise.

[Sara28775314dlzp]

The same thing is happening with my firm's art department. 

[shannonterry]

Yep same issue here with copying. This is a critical issue. Working on Windows 11 version 24H2. Adobe, please advise on solution. Started happening yesterday 8/7/2025.

[shannonterry]

Just to add, last OS update on 7/9, Firmware on 8/8, MS Defender 8/5 and 8/7.

[deanna_9170]

Me and my co-worker are also experiencing the same issue, any time I try to copy it just crashes. Really hoping this can be resolved quickly as it is a major delay to my work!

[Rodrigo Greoles]

Same here. We’ve been having the same issue since yesterday

[victoria_0017]

Unfortunely I dont have a solutionm, but Im having the same issue. Its any time I copy anything it immedately crashes making it essentially unusable. Hoping Adobe fixes this quickly.

[Grrambo]

Seems like this is a PC Microsoft update issue. I am on a Mac and have the latest OS and latest Illustrator and there are no issues. I'm here trying to help someone who has this issue on Windows 11 , their entire graphics department can't do their work today because of this problem. I'm going to message Bill Gates and tell him about this, and I'll ask him to make MS Word suck less while he's at it.