Illustrator crashes when opening a new or old file

[Stephen@Jacknife]

Started for the first time after the most recent update.

However, everytime I try to open a file I get the spinning wheel of death. Also happens when I try to create a new document. Which renders the program completly dead to me.

I have a Mac M1Pro and have uninstalled multiple times and cleared all illustrator preferences, and went through all the relative 'fixes' to no avail.

Is this a known issue and is there also a fix as I can't go days without being able to work.

[Stephen@Jacknife]

Update 

Finally got it working by having to boot up safe mode, unistalling and reinstalling there. But now when opening a file or creating one I still get the spinning wheel of death. But then after 10 seconds it starts the file. There shouldnt be any issue running these programs.

[Met1]

I can't attest to this solving the issue (I'm not on a Mac) but it has been posted several times for various Mac install issues - try creating a new profile on the Mac, then install...

[chanaart]

Glad it worked.

[Anubhav Majumder]

Hello Stephen@Jacknife,

Sorry to hear about this experience. We would like to investigate this further. Would you mind sharing a few more details like:

• Exact version of Illustrator
• Spindump by following the steps shared in this article: https://helpx.adobe.com/uk/photoshop/kb/how-to-get-a-process-sample-or-spindump.html
• SPX file by following these steps:
  Click on Apple Icon > About this Mac > System Report
  This will launch the System Profiler
  Then Click File > Save > Save in Creative Cloud Files
  Then open https://assets.adobe.com/files
  Click on three dots next to SPX file > Share > Copy Link and paste it here or in a private message.

This information will really help us. I am looking forward to your response.

Thanks,

Anubhav