Skip to main content
R
rikiy95596051
Participating Frequently
October 16, 2017
Answered

Illustrator crashes when saving (PC)

  • October 16, 2017
  • 2 replies
  • 15883 views

Hi There,

I've been using CC for quite a while on my PC laptop, windows 10, everything seems fine. I'm always saving files on local drive.

Last Friday I don't know for what reason, all in a sudden I can't save any files in Illustrator, include .PDF, .AI, .EPS, which is terrible since I can't do my work anymore. I didn't do anything with my system before that.

I searched online but didn't get any solution can fix my issue,

I removed Illustrator and installed it again this morning but the issue still exists, I can't save anything.

And also, when I try to copy vector elements from AI to PS, and choose paste as vector file (smart object), PS also crashes.

The files are not saved after crash, and AI doesn't clean up the  temporary file as well.

And windows 10 doesn't give me any error code, only shows "Illustrator has stopped working".

My laptop is ASUS ROG G751J, with I7-4720HQ, 16GB ram, Geforce GTX 965M.

Can someone help me solving my problem? It's really anxious about it.

Thanks.

This topic has been closed for replies.
Correct answer Srishti Bali

Hi all,

 

We understand how frustrating crashes can be. We have consolidated the most popular solutions that help in fixing these issues and also, how you can recover unsaved documents after a crash. Please check this help article for more details.

 

If you still need help, feel free to reach out, we'd be happy to help.

 

Regards,

Srishti

2 replies

Srishti Bali
Community Manager
Srishti BaliCommunity ManagerCorrect answer
Community Manager
September 15, 2020

Hi all,

 

We understand how frustrating crashes can be. We have consolidated the most popular solutions that help in fixing these issues and also, how you can recover unsaved documents after a crash. Please check this help article for more details.

 

If you still need help, feel free to reach out, we'd be happy to help.

 

Regards,

Srishti

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
October 16, 2017

Is a printer connected, set up as default and turned on?

R
rikiy95596051Author
Participating Frequently
October 16, 2017

Hi Monika, thank you for the quick response.

Yes, I had my office printer connected before, it worked well, after the issue happened I checked my print spooler (which is always on), and reconnect my default printer to Microsoft Print to PDF, but it still doesn't help.

And since I can't even copy any vector elements from AI to PS, is it something to do with dealing with vector particular?

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
October 16, 2017

Do you use any text in your designs? Are the fonts checked and OK?

Do you use any third party plugins?

Illustrator may cause issues with a variety of other software. What else is running? Something like Digital Guardian? Has caused some issues recently.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices