Skip to main content
I
Isaiahs Perspective
Participant
April 11, 2020
Answered

Illustrator crashes when saving (Windows)

  • April 11, 2020
  • 2 replies
  • 705 views

I started using adobe illustrator on my laptop (Acer aspire e15) yesterday. It worked fine to begin with, but when I went to save my file last night it crashed and I lost all of my progress. Now everytime I try to save anything it crashes and closes without saving. I am unable to save projects or settings because it will crash and close.

This topic has been closed for replies.
Correct answer Monika Gause

Then try and connect a printer. Illustrator looks for a printer every time when opening or saving a file.

If you don't have a printer, set up a PDF printer.

2 replies

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
April 12, 2020

Is a printer connected, set up as the default printer and turned on?

I
Isaiahs Perspective Author
Participant
April 12, 2020

No, no printer was connected, just an external keyboard and mouse through usb ports.

Monika Gause
Community Expert
Monika GauseCommunity ExpertCorrect answer
Community Expert
April 12, 2020

Then try and connect a printer. Illustrator looks for a printer every time when opening or saving a file.

If you don't have a printer, set up a PDF printer.

Mylenium
Mylenium
Legend
April 12, 2020

Start by checking your windows event viewer for the actual crash info. For anything beyond that exact info is required - save locations, type of documents etc.. Also of course employ the usual steps liek trashing the preferences file to create a new one with default settings, checking hardware acceleration and color management.

 

Mylenium

I
Isaiahs Perspective Author
Participant
April 12, 2020

Hi mylenium,

how would I go about changing save locations and trashing preference settings? I am currently saving as .ai files straight to my desktop, would that be causing the crash? Also now when I try to save my project it just closes illustrator, and no longer gives me a crash report.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices