Illustrator crashes when using Generative Recolor

[Renata25052036jx4i]

I had been using the generative recolor but today it keeps crashing when I try to use it. I've tried restarting the computer and the program. I've closed everything else and just had Illustrator open. I've tried opening in safe mode and it still crashes. The computer is a Mac that's up to date with the OS and has more than all the required specs. Please let me know how I might fix this. 

[Renata25052036jx4i]

Oh and I am using v 2024

[Anubhav M]

Hello @Renata25052036jx4i,

We understand how frustrating it can be to encounter crashes in the middle of work. Would you mind trying the suggestions shared in this help article (https://adobe.ly/3Ton7Wm) and checking if they help? Also, kindly submit the crash report using your Adobe email address and share it here for quick tracking. Steps are shared here: (https://adobe.ly/4ggJ6Zn). We appreciate your time and patience in helping us resolve this issue.

Thanks,
Anubhav

[Renata25052036jx4i · Accepted solution]

Nevermind. Got it resolved through chat.

[Sean38979722tkbk]

What was the resolution? I have a MBP M3pro chip and it's happening every time. What was the fix?