Illustrator crashes while using Wacom Intuos Pro M

[Baptiste226969048uza]

Hi

I have problems while using my Wacom on Illustrator. With the pencil tool, systematically the software crashes after few pathes. I use Windows 11, the version of Illustrator is 27.1.1 (I tried with previous versions but the problem is still there) and the drivers of my tablet are updated too.

I tried on another computer, with Windows 10 and there is no problem.

Can you help me ?

Thank you

[Baptiste226969048uza]

Hi

I'm using actually a previous version, that Wacom support gave me, I couldn't say which one, I don't know how to see that. 

[Baptiste226969048uza]

Here is what they told me :

Veuillez désinstaller le pilote Wacom en suivant cet article de notre FAQ Comment désinstaller (manuellement) et réinstaller le pilote Wacom sous Windows pour une tablette à ... et ensuite veuillez télécharger cette version du pilote : https://cdn.wacom.com/u/productsupport/drivers/win/professional/WacomTablet_6.4.0-11.exe.

[lymos]

Have the same problem since this year updates to either wacom or illustrator. This is so frustrating, can't even use the wacom. Illustrator just shuts off with no error or anything, so many times lost my progress, this is crazy. And no specific action triggers this shutting off, I can just stay idle on my computer and it just shuts off from me just moving my cursor arround with the tablet pen.

[bicr · Accepted solution]

We hear you - this has cost our company *so much* in time and money...the only way around it is to revert back to 6.3.46-2 drivers.  I haven't tried the latest Wacom 6.4.1-3 update - as we have a crazy deadline - and have lost too much time diagnosing the issue as is. Goodluck, and hopefully Wacom release a stable version 'yesterday'!

[nothanks75505351]

This is so frustrating. Exactly the same issue here.
I had to upgrade my wacom as my old intuos tablet was no longer supported by Windows, but it seems to be incompatible with the most recent versions of illustrator on windows 11. The Adobe 'Fix' is to uninstall the driver... Awesome, thanks!