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KB Creative
Participant
March 12, 2025
Question

Illustrator Crashing Constantly

  • March 12, 2025
  • 2 replies
  • 2292 views

Illustrator crashes every time I open it (first screenshot) - or if I get it open - try opening a file (second screenshot). I've tried EVERYTHING on the crash issues (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html?linkId=100000347817406) page. NOTHING works. I'm having this problem on both my Mac laptop and desktop. I'm on the most recent version - 29.3.1.

    2 replies

    D
    demonstrable
    Participant
    May 13, 2025

    Illustrator is constantly crashing for me, too! Using (or trying to use) the latest version, but I'm lucky to be able to get 10 minutes work done, before it crashes.

     

    Would it be possible to have a version of Illustrator that JUST does the BASICS of drawing. NO plug-ins; NO bells and whistles; NO use of AI — just Illustrator á la, say, 1996?

    Basically, a functional version of Illustrator for the non-geek / coder, that just gets the job done. 

    Illustrator is now like a Christmas tree loaded down with too many decorations. It's basic functionality is SO overloaded with unneeded features piled on by coders to justify subscription price rises. And which cause untold problems, glitches and crashes that now waste SO much of my time.

    Adobe, can you not allow users to open Illustrator in 'simple' or 'basic' mode — so that it is just functional as a drawing tool? It is just so depressing how bloated and plain BAD Illustrator has become.

      Monika Gause
      Community Expert
      Monika GauseCommunity Expert
      Community Expert
      May 13, 2025

      If you want help in this forum it would be useful if you could share your system and hardware setup and also what you already tried to address this problem.

      Monika Gause
      Community Expert
      Monika GauseCommunity Expert
      Community Expert
      March 13, 2025

      Do you have any third party plugins installed?

      Font management?

      Are the files on your hard drive? If not, try opening from there.

      Do you have a printer? ANd if so: is it set up corectly and turned on? Illustrator saves information about the printer in the file. If it can't find the printer while opening the file, it might act up.

      Anubhav M
      Community Manager
      Anubhav MCommunity Manager
      Community Manager
      March 13, 2025

      Hello @KB Creative,

      I hope Monika's suggestions helped resolve the problem. If not, try running Illustrator under Safe Mode (macOS) and checking if it helps? Also, try running Illustrator under a different administrator account (macOS) and share your observations.

      If the problem persists, kindly submit the crash report using your Adobe email address and share it here for quick tracking. Steps are shared here: (https://adobe.ly/3FFluj2).

       

      Looking forward to hearing from you.

       

      Anubhav

      E
      Eliana_Ami825
      Participating Frequently
      March 17, 2025

      I'm having this same issue and nothing is working to fix it. I'm out of options & so frustrated. I've uninstalled & reinstalled multiple times and I've sent multiple crash reports. I can't get anything done & I'm so frustrated.

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