Illustrator Crashing Everytime when open in Mac OS

[Kaike]

I have a MacBook Pro M4 Pro, and since version 29.8.2, Illustrator always crashes when I open it. Only Illustrator crashes—nothing else. I thought the problem might be the popup/modal that displays the latest product features, but it seems that's not the issue.

I don't know what to do since it seems I'm not the only one having this problem, and yet Adobe isn't doing their job to update the program without bugs and crashes.

[Abhishek Rao]

Hi @kaike,

Thanks for sharing the details. Could you please confirm which version of macOS you're using on your M4 Pro MacBook? I'd recommend manually resetting Illustrator preferences and testing again. Ref: https://adobe.ly/4oirj7M. If the app still crashes on launch, please try starting your Mac in Safe Mode and then launch Illustrator to check if any third-party plugin or extension might be causing a conflict: https://adobe.ly/4331no0.

If it continues to crash, please follow the troubleshooting steps mentioned here: https://adobe.ly/3LxPAIe.

I also checked for any crash reports submitted using your community email but couldn't find any. Please submit a new crash report and share your email address with me via DM, so I can locate the logs and review them. You can find the steps here: https://adobe.ly/4oeb8Iq.

Lastly, the latest version of Illustrator is 30.0, so please try updating to it and see if the issue persists.

Looking forward to your update.

Abhishek