Copy link to clipboard
Copied
I'm currently using the lastest versionas I just updated in an attempt to fix this issue.
It doesn't happen everytime I round corners but randomly I will attempt to round a corner and Illustrator either crashes and closes completely or stays open and allows me to click around without actually doing anything.
I've tried with multiple programs running in the background and also with only Illustrator running and either way it happens so I don't think it's a performance issue. Running a basically brand new iMac with M1.
This is the first part of the most recent crash report
Translated Report (Full Report Below)
-------------------------------------
Process: Adobe Illustrator [1900]
Path: /Applications/Adobe Illustrator 2023/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
Version: 27.2.0 (27.2.0)
Code Type: ARM-64 (Native)
Parent Process: launchd [1]
User ID: 501
Date/Time: 2023-01-17 11:24:42.3464 -0500
OS Version: macOS 13.0.1 (22A400)
Report Version: 12
Anonymous UUID: 822BD29E-68C2-B539-CC00-79AA6F5ECD74
Sleep/Wake UUID: B42E9976-AC5A-4D71-A73B-2B7D92896AE8
Time Awake Since Boot: 7200 seconds
Time Since Wake: 914 seconds
System Integrity Protection: enabled
Notes:
dyld_process_snapshot_create_for_process failed with 5
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
Exception Codes: 0x0000000000000001, 0x0000000000000000
Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: exc handler [1900]
Copy link to clipboard
Copied
Does this happen in a specific file? Or any file?
With any object or specific objects?
Is it only rounding corners or other things as well?
When was the last time you rebooted the computer?
Did you already try and reset the preferences (which will erase all your settings)?
Copy link to clipboard
Copied
Any file. Seems to be completely random outside of the fact that it only happens when rounding corners as far as I know.
I've done everything I can think of. Update, Re-install, Clear Preferences.
Seems to be any object / line. Everything will be going fine and then as I'm pulling the little circle (excuse my lack of correct terminology) to round the corner it either stops effecting the object and let's me click around with no effect or it just closes completely mid rounding.
Copy link to clipboard
Copied
Copy link to clipboard
Copied
I've also found through trying to replicate the error that I'm able to close out that file and continue using the other open files as normal as long as Illustrator doesn't completely crash and close.
Copy link to clipboard
Copied
Weird. I've just tried and built your example with the square and didn't find any issues with it.
The little circle is called the corner widget.
Maybe you should post it as a bug report to get the engineers' attention. https://illustrator.uservoice.com
Copy link to clipboard
Copied
Hello @LBGroup,
Sorry to hear about the crash. Would you mind trying the suggestions shared in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and checking if it helps?
Also, kindly share the crash report by following the steps shared in this help article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html). While submitting the report, kindly use the same email account used here in the community so we can locate it quickly.
Looking forward to your response.
Thanks,
Anubhav