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Illustrator crashing repeatedly on week old computer?

Community Beginner ,
Mar 06, 2024 Mar 06, 2024

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Hi - I had a new computer last week and was delighted to finally be able to use Illustrator for the first time. However, I'm finding it is crashing every 10 mins or so... surely this should not be happening.  Everything is up to date and my spec is: 
Processor AMD Ryzen 9 7845HX with Radeon Graphics 3.00 GHz
Installed RAM 16.0 GB (15.2 GB usable)
System type 64-bit operating system, x64-based processor

I am paying rather a lot for Illustrator each month and am very disappointed it is so unstable?  Anyone have any ideas how I can get it to stop crashing over and over again?  Help appreciated; please be aware I'm no where near a techie.

 

Thanks

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Community Expert ,
Mar 06, 2024 Mar 06, 2024

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Is it crashing right when you launch it? Or when dealing with certain files?

If the latter: what are you doing with Illustrator?

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Community Beginner ,
Mar 06, 2024 Mar 06, 2024

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Hi Monika

 

It opens fine.  It is when I'm going through the process of making a seamless pattern tile from several elements. So it has crashed at making a clipping mask, crashed at copying and pasting and aligning within a pattern, crashed at copying the pattern to a swatch, crashed at testing the swatch with a rectangle, etc.  I've sort of lost count.

 

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Community Beginner ,
Mar 06, 2024 Mar 06, 2024

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The last time it crashed I had to go to task manager to shut it down as it froze the whole computer.

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Community Expert ,
Mar 06, 2024 Mar 06, 2024

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Several elements are how many?

And clipping masks inside a pattern could actually cause this. Are you sure you need them?

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Community Beginner ,
Mar 06, 2024 Mar 06, 2024

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Probably 10-15 elements in a pattern. But I clip at the end to get a square tile to make a repeating pattern from.  Many surface pattern designers use a lot more elements and the same technique, which is why I purchased Illustrator in the first place.

 

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Community Expert ,
Mar 06, 2024 Mar 06, 2024

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Did you try to create your pattern with the Pattern maker?

Object > Pattern > Make

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Community Beginner ,
Mar 06, 2024 Mar 06, 2024

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No.  I'm finding that crashes it, so I went back to basics and am doing it the way most surface pattern designers do so I can get a true square tile that is seamless and not a grid.

 

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Community Expert ,
Mar 06, 2024 Mar 06, 2024

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Patterns do not need a clipping mask to define the pattern size.

They need a no fill, no stroke rectangle in the back to define the boundaries, the Pattern maker will create that automatically.

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Community Beginner ,
Mar 06, 2024 Mar 06, 2024

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Ok. I am trying now to make the pattern with patternmaker.  I have it looking fine but don't know how to save the tile as a certain size as a swatch once I've altered the spacing.  I'm still unsure that I'm doing anything unusual to make Illustrator to crash so much.

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Community Expert ,
Mar 06, 2024 Mar 06, 2024

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You could start with an empty rectangle that has the size you want (if you need to export your tile as an image later, use units like points or pixels and make sure there are no fractional w/h values).

When you have selected the empty rectangle and start the pattern maker, you will have an empty pattern ofthat size. 

You can copy paste or drag elements from other documents or Alt-drag from a CC library to fill the pattern.

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Community Beginner ,
Mar 06, 2024 Mar 06, 2024

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Ty. I think I've gone the wrong way around - and will try it your way next time.  However, I wonder if you can advise me. I can get a seamless pattern if I alter the vertical spacing in the pattern maker - and it looks great, but when I save the swatch it does not keep this alternation to the vertical spacing so the image I export still has the original gap between the swatches? I need to be able to keep this alteration for it to work - as I know the pattern works if the original tile is closed up.

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Community Expert ,
Mar 06, 2024 Mar 06, 2024

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Please show something.

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Community Expert ,
Mar 06, 2024 Mar 06, 2024

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Or share an example file.

Either as PDF (which can be attached to messages on this forum) or as .ai using Dropbox, WeTransfer or something like that.

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Community Beginner ,
Mar 06, 2024 Mar 06, 2024

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pattern as a grid with gaps.pngPattern with Vertical spacing minus 450 px.pngScreenshot 2024-03-06 203941.png

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Community Beginner ,
Mar 06, 2024 Mar 06, 2024

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Sorry, even doing a screenshot almost defeated me tonight as it is a totally new version of Windows I'm using rather than what I'm used to.  As you can see the swatch or asset has got white gaps top and bottom which when you first make the pattern show up as a gap.  If then I alter the vertical spacing by -450 px it works a lot better.  However, I've not found a way of saving the new version of the pattern that takes into account the alteration of -450 px in the spacing.

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Community Beginner ,
Mar 06, 2024 Mar 06, 2024

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Settings of the grid pattern.png

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Community Beginner ,
Mar 06, 2024 Mar 06, 2024

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Here are the settings if I've not made myself clear.  

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Community Expert ,
Mar 06, 2024 Mar 06, 2024

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There are not just 10 to 15 elements in your pattern. This is auto traced, right?

There must be hundreds of paths.

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Community Beginner ,
Mar 06, 2024 Mar 06, 2024

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I meant design elements. I've only been doing illustrator for a few days. But one motif is image traced then I copy and paste.  I really don't see how I'm doing anything more complex than most people though.

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Community Expert ,
Mar 06, 2024 Mar 06, 2024

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@Galena22  schrieb:

I really don't see how I'm doing anything more complex than most people though.


 

Those other people might have more RAM than you have.

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Community Beginner ,
Mar 07, 2024 Mar 07, 2024

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Ty - I'll look into that once I've saved up. 

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New Here ,
Mar 09, 2024 Mar 09, 2024

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"I'm finding it is crashing every 10 mins or so... "
Hello, I am also having a similar problem. In my case I don't even need to do any complex calculations, all I do is open the application and hover my mouse over tools and application crashes instanly with an error report I've sent the report repeatedly to Adobe but no one reached me yet. It's been atleast 3 weeks, almost a month I've tried all online solutions, driver updates, re-installing but none of them worked for me. Leaving this comment here so I can be informed when someone replies. I hope we can find some solution that works fur us.

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Community Expert ,
Mar 09, 2024 Mar 09, 2024

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Contact sutomer care at https://helpx.adobe.com/contact.html

after the weekend.

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Adobe Employee ,
Mar 13, 2024 Mar 13, 2024

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Hello @cagatay35965632mhnq,

We understand how frustrating it can be to encounter crashes in the middle of work. Would you mind trying the suggestions shared in this help article (https://adobe.ly/3Vfkjwy) and checking if they help? Also, kindly submit the crash report using your Adobe email address and share it here for quick tracking. Steps are shared here: (https://adobe.ly/3ThctzT).

We appreciate your time and patience in helping us resolve this issue.

 

Thanks,

Anubhav

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