ILLUSTRATOR CRASHING WHEN OPENING DWG FILES

Forum|Forum|2 years ago
March 27, 2023
6 replies
4714 views

Hi everyone,

My Illustrator has been crashing whenever I try to open DWG files from AutoCAD. I have not had this issue before and it works on the 26.0 version. However, in that version, it would freeze whenever I would try to close the program. In all other versions beyond that, the file will not open at all. Is there any way to remedy this? I am currently an architecture student, so deadlines are quickly approaching.

Sincerely,

Andrew

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elijah_9752

Participant

I had this problem today and I found a fix.

All I did was convert my DWG file to an AI file with an online converter and then opened the AI file with no problems. Hope this helps!

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Ridwan5EB4

Participant

Was a solution ever achieved?

Anshul_Saini

Community Manager

Hi @Ridwan5EB4,

I'm sorry to hear you're experiencing crashes when opening DWG files. I understand how frustrating this can be. Could you please share more details about what exactly happened? Do you see any error messages, or does Illustrator simply crash without warning? Also, please confirm the OS & Ai version and share your system specs (RAM, CPU, GPU).

Additionally, could you please share the crash report using the steps in this article and use the same email account as your community account for quick tracking? We appreciate your time and efforts in resolving this issue.

Thank you,

Anshul Saini

C

Collaide

Participant

I had the exact same issue today. After spending 2 hours trying to fix it, I narrowed it down to a single polyline in my dwg-file causing Illustrator to crash without fail. I exploded the polyline, and Illustrator imported the dwg file with no issue.

Very wierd, but if anyone else has this issue try exploding your shapes and polylines before opening the dwg-file.

Alternatively if some other geometry is causing the crash back up your file and use QSELECT (autocad) to delete each type of object one at a time until you can open it.

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Anubhav M

Community Manager

Hello @Collaide,

We're glad to hear that your issue has been resolved. To help other users with similar problems, would you mind marking the answer as correct? We appreciate your contribution to the community. Let us know if you have any more questions or concerns. We're always here to help.

Thanks,

Anubhav

Met1

Legend

This maybe be redundant in 2023 - it's been a long time since I did any of this and I'm sure CAD and DWG have significantly moved on - but there used to be a "purge" or "clean-up" process prior to exporting...

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Anubhav M

Community Manager

Hello @ahthai,

We understand how frustrating it can be to experience crashes. If you're having trouble with specific DWG files in Illustrator, kindly share them here (https://community.adobe.com/t5/illustrator-discussions/share-your-files-in-6-simple-steps/td-p/12967531) so we can check it on our end.

If not, please follow the steps in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and let us know your observations. Also, kindly share the crash report using the steps in this article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html) and use the same email account as your community account for quick tracking. We appreciate your time and efforts in resolving this issue.

Looking forward to hearing from you.

Thanks,

Anubhav