Skip to main content
H
hammh39724617
Participant
November 12, 2016
Beantwortet

Illustrator CRITICAL Nvidia card bug

  • November 12, 2016
  • 78 Antworten
  • 47766 Ansichten

Hello Adobe,

my last hope vanished after Illustrator CC 2017 was released. I was hoping, that 2017 version finally fix annoying slow down whole PC bug with nvidia graphic cards. Please can someone from Adobe confirm, that they know about the bug and working on fix? Lots of people suffer from this bug (probably every user with nvidia card).

!!!!!!!!!!!!!!!!!!And please dont tell us to recreate preference file, dont tell us OOBE crap, dont tell anything about system problem atd.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

THE PROBLEM IS JUST IN ILLUSTRATOR VS NVIDIA GRAPHIC CARD (DRIVERS/MEMORY LEAK ETC.)

I tried several PC with different nvidia graphic card (from GTX 660 to 1080) all PC have same problem. Whole system is absolutly unusable after 15/30 minutes of work. Even if you create a blank document and moving with mouse in open menus "file, edit, object rtc." fast from left to right after several minutes whole system is getting slugish and unresponsive. Turn off GPU acceleration doesnt help. Only working solution is to enable integrated CPU graphic – which is not good solution.

So Adobe tell us, that you know about the problem and working on fix or cooperate with nvidia engineers. You provide software for professionals and have critical bug with NO.1 graphic card manufacturer for several years. HOW IT IS EVEN POSSIBLE!!!!

    Dieses Thema wurde für Antworten geschlossen.
    Beste Antwort von rama_ai11751598

    Fix for this issue is now available with Illustrator 2017.1.0 update. This update is available in Creative Cloud. Request users with NVidia GPU to update to this release.

    -Rama

    Illustrator Team

    78 Antworten

    Vorherige Antworten anzeigen
    L
    liviua88512255
    Participant
    February 26, 2017

    I have the same problem and I can tell you it's a Nvidia and Windows Issue. I've tried a Radeon RX 480 and it work without any problems. So if you need Illustrator this might be a temporary fix.

    This is unbelievable, I had the issue for a while now and I can't believe a vector based app like illustrator has so many problems. The new Adobe Experience App works so smooth and it's also vector based. WHY!!!!!!

      R
      rafaelmacho
      Participating Frequently
      February 27, 2017

      I tried the Radeon RX 480 for a week instead of the GTX 970, but the problem was the same.

      But can you tell what motherboard or computer brand you are using?

      At this stage if a video card or another motherboard works better, I would switch in a minute. Thanks!

      V
      Vpacheco
      Participating Frequently
      February 27, 2017

      im having this problem with a Intel B150 mb chipset (i7 7700) and the same with a z170 (i7 6700K), the problem is windows... in hackintosh run perfect.

        A
        alfonso_garmo
        Participant
        February 24, 2017

        Well, to make things worse my AI CC 2014 started lagging today for no reason, even a white canvas lags with GPU performance on. CPU preview works fine. Very tired of Adobe + NVIDIA combination, next time I'll get an AMD card I guess...

        Same specs:

        W10

        16 GB RAM

        i5 4690K

        GTX 970

        Windows and AI installed on a SSD.

        dcreactic2020
        dcreactic2020
        Participating Frequently
        February 23, 2017

        i would love a response from nvidia / adobe on this matter, i have petitioned a ticket to Adobe, and gotten the case escalated to the next level, but they have told me they would call me 3 days now but no call back.

        i went ahead and installed Affinity, which also has a GPU accelerated module, works FLAWLESS.

        so, can we have a Adobe representative please comment on this mater, because we are about to unsub with all our accounts and switch to something that works ( i save HOURS working with a program i dont fully know, to be honest, i probably understand 25% of the features and how to achieve same results as in illustrator / photoshop )

          V
          Vpacheco
          Participating Frequently
          February 23, 2017

          And what happened to this? any update from Nvidia support? @pkirst  , regards!.

          pkirst
          pkirst
          Participating Frequently
          February 23, 2017

          I can confirm we are working with Adobe. Hope to have a update early next week.

            V
            Vpacheco
            Participating Frequently
            February 23, 2017

            Great! it's good news,  i'll be waiting for that fix! regards.

            pablobear
            pablobear
            Participant
            February 22, 2017

            Hi Everyone,

            I have the same problem, I'm using a GTX 660 and I thought by buying a newer model ( Gtx 1060 ) would be better, but luckily I've found this thread. I´m using a 2560 x 1440 Monitor and if I turn off GPU on Illustrator the zooming and panning become useless, so I need a solution with GPU active.

            My computer

            Dell Precision T5500

            OS:  Windows 10 64-bit

            RAM: 30 GB

            CPU: 2 X Intel Xeon X5650 @2.67 ghz

            GPU: NVIDIA GTX 660 (2GB)

            Mr Gronkvist
            Mr Gronkvist
            Participant
            February 21, 2017

            Same experience for me since almost a  A YEAR NOW! Seriously Adobe..... Why can't you fix it? Focus on speed and bugfixing instead of releasing new features that no one cares about. I have been using Adobe illustrator since the first version, and for every release it got more and more bloated and sluggish.

            It cant be right when a brand new laptop with this spec, runs your software super sloooooow and laggy.

            My machine:

            Dell Precision 5510

            OS:  Windows 10 Enterprise 64-bit (10.0, Build 14393)

            RAM: 32 GB

            CPU: Intel(R) Core(TM) i7-6820HQ CPU @ 2.70GHz (8 CPUs), ~2.7GHz

            GPU: NVIDIA Quadro M1000M (2GB)

            Adobe Illustrator version: Adobe CC2017.0.2

            I have updated all the drivers and read all your tips and tricks, but still the same issues occur after a while. Lately I have been using Affinity Designer, which runs really smooth.

            @Adobe when will you fix this, my patience is almost gone.

            Best regards

            Jonatan, Senior Designer, Microsoft

              R
              rafaelmacho
              Participating Frequently
              February 20, 2017

              Does anyone know how to get back to CC2014? In my Cloud list CC2014 doesn't show up inn "previous versions" anymore.

              V
              Vpacheco
              Participating Frequently
              February 19, 2017

              i just try illustrator CC 2014 whit my GTX 1070 and works perfect and smooth... i have hackintosh in other ssd disk, running with my integrated HD 530 and illustrator CC 2017 works perfect, the problem is windows, illustrator and nvidia...

              R
              rafaelmacho
              Participating Frequently
              February 20, 2017

              Thanks for writing about your experience! Have you tried CC2017 with the Nvidia card under hackintosh?

              V
              Vpacheco
              Participating Frequently
              February 20, 2017

              Hi, i can't try illustrator CC2017 with my GTX 1070 in hackintosh cause nvidia pascal and osx aren't compatible.

              My CC app show me all previous versions in illustrator:

              R
              rafaelmacho
              Participating Frequently
              February 16, 2017

              Today I was freelancing on a iMac 2016 and Illustrator was working so well, no lag, no crash. And I had Photoshop open and After Effects. The only problem I had was After Effects 2015, which crashed so many times. But that's another Adobe story, anyone know how crappy is After Effects CC 2015 and 2014 was so much better.

              On my Windows machine, I have tried a GTX 970, a GTX 1060, then a Radeon RX 480. Then I switched the motherboard from a Gigabyte to an Asus.

              The problem remains the same: Illustrator CC2015 or CC2017 is buggy as hell. Also on my Surface Pro 3, the same problem.

              1) So I am not sure it is only a Nvidia problem.

              2) It would be interesting if someone with a Hackintosh and a GTX 970 could try Illustrator  CC2015 under Mac OS X. Wondering if the problem would be the same.

              R
              rafaelmacho
              Participating Frequently
              February 11, 2017

              Could someone using Mac OS X and Adobe CC2015 or 2017 share if they're having similar problems?

              I used to be on Mac before I switched to Windows 10, about a year ago. Things were smoother, not buggy.

              But slow mac computers made me switch.

              Anyone?

              Weitere Antworten anzeigen
              Allgemeine NutzungsbedingungenAccessibility statement
              Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices