Illustrator CS3 keeps crashing on macOS 10.6.8

Hi Rebecca,

Sorry to hear about the trouble you are facing with Illustrator. I am hopeful that the issue is resolved by now. If not, please try resetting preferences for Illustrator by following these steps:

• Close all Adobe applications.
• Go to locations
• ~/Library/Caches
• ~/Library/Application Support/Adobe
• ~/Library/Preferences
• Rename Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator CS3 Settings folders to Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator CS3 Settings.old
• Launch Illustrator from the Creative Cloud.

Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. This way all your old settings will be saved in .old folders and Illustrator will recreate new folders with default settings.

Let us know if that helps or if you need any further assistance.

Regards,

Srishti

Please contact Customer Care. You need to get a different installer and serial number. They are the only ones that can give it to you. In case your application is not registered, you will need proof of purchase.

http://helpx.adobe.com/contact.html