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January 24, 2017
Question

Illustrator CS4 and El Capitan: Can't paste images into Illustrator

  • January 24, 2017
  • 1 reply
  • 394 views

I've had Illustrator CS4 on my mac working smoothly for some time, but recently upgraded my OS to El Capitan. Now when I try to copy/paste an image from Chrome or ImageJ into Illustrator I get the following error: "QuickTime and a decompressor are needed to see this picture." Any suggestions on how to solve this problem? (I have QuickTime Player 10.4 installed.) Thanks!

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    1 reply

    Mike_Gondek10189183
    Community Expert
    Community Expert
    January 24, 2017

    >.< What influenced you to upgrade to El Capitan if you are only running CS4?

    You will need to upgrade your illustrator, or downgrade your OS to

    • Mac OS X v10.4.11–10.5.4

    System requirements | Adobe Illustrator

    OS 10.6.8 might work as that was a good one to stick with.