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rowlandb46049704
rowlandb46049704
Participant
July 25, 2017
Question

Illustrator CS5 won't load

  • July 25, 2017
  • 1 reply
  • 342 views

I'm trying to reload my copy of Illustrator CS5 after a PC failure but I keep getting the message. "Installer failed to initialize. Please download Adobe Support Advisor to detect the problem"

How to I try and resolve this problem ?

    This topic has been closed for replies.

    1 reply

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    July 25, 2017

    What do you mean "reload"?

    What exactly happened to the PC? Did you install a new system? Replaced the harddisk?

    Which system is it?

    Most likely you will need to re-install Illustrator, not just copy it from somewhere else.

    rowlandb46049704
    rowlandb46049704Author
    Participant
    July 25, 2017

    Sorry Monica I should have added that I'm using windows 10 on a new hard disk and the Illustrator programme is from a Adobe Illustrator CS 5 CD. I have tried to load it a couple of times and each time I get the message "Installer failed to Initialize".

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    July 25, 2017

    You could try the download versions (you will still need the serial number)

    Download Adobe Creative Suite 5 products

    But your system might not be fully compatible anymore (nobody knows this for certain as it is not tested anymore), so you might experience anything. You will need to install in 32 bit compatiblity mode and whatnot. I suppose there is information available on how to install prehistoric software on modern systems, you should do some research on that.

    If it still does not work, then that's that.

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