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Inspiring
May 11, 2012
Answered

Illustrator CS6 clipboard doesn't paste text from other programs, stays 'frozen.'

  • May 11, 2012
  • 16 replies
  • 78033 views

Lion Mac Tryout version: After using Illustrator CS6 copy and paste a couple times (just after you start it up), I cannot change the clipboard.

I cannot paste common text in from anywhere. It just pastes again the text from the last time the clipboard worked. I have to restart Illustrator CS6 to get a couple more correct clipboard uses before it repeats the same paste over and over despite what I just copied externally.

I'm having to still use Illustrator CS5.5 because of this. And wonder if updating to the Cloud version will turn off my access to Illustrator CS5.5. Help!

I think I won't be able to upgrade for real if this keeps happening.

    This topic has been closed for replies.
    Correct answer Scott Worthington

    Everyone, adobe released today the update for illustrator CS6 that fixes this issue.


    David Cabestany wrote:

    Everyone, adobe released today the update for illustrator CS6 that fixes this issue.

    Yes, please update to 16.1 / 16.0.1 respectively as that should resolve the issue as we know it.

    http://helpx.adobe.com/illustrator/release-note/illustrator-cs6-0-1-release-notes.html

    16 replies

    Steve Fairbairn
    Inspiring
    June 4, 2012

    A trick worth trying is to clear your clipboard by copying, say, a letter from a file name on your desktop.

    Then go to your text source file and Copy.

    Back to Illie, drag a rectangle with the Type tool and Paste.

    Participating Frequently
    May 31, 2012

    I refuse to debate with anyone in literally lives in an online forum and has amassed >8,900 posts to their name (expecially at a pace of 8 posts per day, 365 days a year). Nevertheless, I stand by my previous two posts.  It still can be a bug even though some experienced bug-reporting techno-masters have not seen it.  And the fact remains the bug goes away for a while when you relaunch Illustrator.  The problem is that it comes back at some point and none of us like the idea of perpetually relaunching Illustrator while we are working on a project in Illustrator.  Furthermore, the fact some of us are seeing this bug doesn't mean there's a hidden/forgotten clipboard manager on our computers either.  Some of us are also certainly no novices to Illustrator and we know of past bugs -- bugs which did not affect everyone (like the bug in Illustrator CS5 that would cause the application to crash/quit when you try to copy large graphics within Illustrator itself).  It is also important to consider that Illustrator users are most often Creative Pros, not Techno-Wizards. As such they would prefer to be spared the lectures when it comes to proper protocol on bug reporting to Adobe.  Posting in forums like this one is not in vain.  And although proper bug reporting is important, to think Adobe (or the online media) is oblivious to forum posts is naive in the extreme.

    For now, you can get around Illustrator CS6 Paste bug by drag-and-drop.  Works for graphics but in most cases you can't always do that with text.  But at least it is a semi-convient copy/paste-like way to move content from another app into Illustrator CS6.

    I would like to add that I can COPY text or graphics within Illustrator CS6 and then Paste them in an external app just fine.  The bug in CS6 seems exclusive to Copying something outside Illustrator and then PASTING it into Illustrator.  So for those of you filing bug reports on this, you may wish to confirm that point and then file it as a "Can't PASTE content copied from external apps" bug.

    Lastly, I'd like to point out that this thread is currently the lone place on the net that Illustrator CS6 users can Google-up any info about this Paste bug.  Unsurprisingly, CS6 is so new not many people have discovered the bug yet.  Even so, I have little doubt that as time goes on more and more will find this thread and seek some kind of relief, hoping to hear word about an Adobe acknowledgement the bug exists (which implies they are working on a fix).  Filing a bug report is the right thing to do, no question.  But I would like to encourage those of you who don't have this problem to please refrain from writing with a condenscening attitude when replying to people who have been bitten by this bug.  Adobe is a big company and they don't need the help of individual guru users to defend them.  Some people who experience bugs vent their distress in different ways. Sometimes it's best to just "listen" rather than brow-beat.  I try to do that myself in cases where someone reports a bug that I myself have not seen.  I feel their pain.

    Best wishes to one and all.

    Known Participant
    June 3, 2012

    I may have figured out exactly when this bug kicks in, but I'd like others to confirm this behavior. After restarting Illustrator CS6, I can copy + paste from other apps multiple times, as long as there's nothing native (copied in Illustrator) on the clipboard. Once I copy something inside Illustrator, I can no longer copy+ paste from other apps.

    Inspiring
    June 3, 2012

    On my Mac it does not happen.

    Participating Frequently
    May 28, 2012

    Same problem in the Illustrator CS6 trial on OS X Lion.  Copying from an outside application and then pasting in Illustrator CS6 works initially but then stops working (i.e., it will still paste, but only what I've copied from within Illustrator).  No manner of relaunching Illustrator or restarting the computer or deleting prefs fixes it.  I have no clipboard managers.  This is definitely a bug, and one that truly makes Illustrator almost unusable.

    Participant
    May 24, 2012

    Having exactly the same problem with Illustrator CS6. Restarting Illustrator does fix it for one copy cycle, but that's it.

    Needless to say, anessential part of the workflow. Ugh…

    Participating Frequently
    May 24, 2012

    Me too - same issue - Pasting works fine in CS6Photoshop - but Illustrator gets stuck holding a random old clipboard image and is worse than useless.

    Have not tried restarting it as I have too many windows open to want to deal with reopening all - but needless to say - copying from one to the other is important.

    CS6 Cloud version of Illustrator - OS10.7.4

    Inspiring
    May 11, 2012

    It should not happen.

    There´s only a simple change in the Illustrator clipboard option for CS6..but it refers to clipboard and exporting after closing the software..not when working...copying...

    Do this test please:

    Acess Illustrator > Preferences > File Handling & Clipboard.

    In the Clipboard on Quit option...enable AICB. Now restart Illustrator and try to work.

    Does it change anything?

    Thank you.

    Best Regards

    Gustavo

    Inspiring
    May 11, 2012

    It did the same thing after modifying preferences to AICB and restarting Illustrator. I copy simple text from either Illustrator CS5.5 or acrobat x or indesign (CS5.5 or 6), and on the third try, it  doesn't work. It uses the clipboard from the 2nd attempt (even if you copy text at that point from within Illustrator CS6, it's stuck on older clipboard text, no matter what. (It seems like it works twice, uniquely, then on the third, it repeats forever.) frustrating!

    (I've done machine restarts too, trying to get away from this  problem)

    (Anything you find out, I'd appreciate it. I'm ok in Illustrator 5.5, but want to move completely to the Cloud offering asap)

    Known Participant
    May 14, 2012

    I'm having the same issue with pasting from other programs. 

    Copy + paste within Illustrator seems to work ok though.

    Very frustrating. May have to go back to 5.5.