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Hi,
Recently, I can't use the copy in Illustrator without it crashing. [Error message: Adobe Illustrator CS6 has stopped working. A problem caused the program to stop working correctly. Please close the program.] This error message happens twice.
The menu option of <copy> will crash the program. The keyboard shortcut <Ctrl C> doesn't put anything on the clipboard. I've gone through my Company IT departments. We've deleted the AIPrefs file, uninstalled and re-installed Adobe Illustrator and there is no change.
I've closed all other programs, so that Illustrator is the only program running. Still crashes.
From the Forums, I tried clicking the File Handling & Clipboard options. No change.
Could use some help figuring out what's going on.
Thanks.
1 Correct answer
It seems the issue was with Digital Guardian. IT support has place my system in a special group, and now I can copy/paste again. I hope this helps others with this problem.
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Which system is that?
Is there any third party extension installed in your system that enhances the clipboard?
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I'm using Windows 7 Enterprise.
Not sure about 3rd party extensions, but I haven't installed any.
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When you're running Illustrator as only application then there's nothing else running? No browser, no email, no teamviewer or stuff?
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Correct.
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Can you check if there perhaps is an update available? Adobe - Illustrator : For Windows
Also: can you create a new user account (Admin), then try if it works in the new account?
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I checked for updates. There weren't any.
I do not have admin privileges, so I can't create a new account.
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Please have IT test if the privileges are an issue.
This post (#10) gives hints as to how to set them:
Re: Illustrator CS6 Stops working in Windows 7 when Opening file or Starting new project
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This will take some time. I'll let you know how it goes.
If this doesn't work, is there something else that could be done?
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I don't know.
Maybe someone else has another idea.
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Finally tried the different admin privileges. Still copy crashes.
I appreciate your time. Wish it would have worked.
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It seems the issue was with Digital Guardian. IT support has place my system in a special group, and now I can copy/paste again. I hope this helps others with this problem.
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