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L
La Freelance
Participant
October 17, 2018
Answered

Illustrator da error en previsualización

  • October 17, 2018
  • 3 replies
  • 10537 views

Con acciones simples como mover un objeto, da el error de "no se puede previsualizar" después se pone todo en blanco y tengo que cerrar y volver a abrirlo. Es muy molesto, supongo que es por la actualización pero así no se puede trabajar... Ya he probado a desinstalar e instalar de nuevo pero nada, sigue dando error.

Just with easy actions like moving an object canvas turns white and "can't preview it" error, therefore I have to quit and start again... so annoying. I guess it's due to new update and also unistalled and instaled is done yet.

Correct answer Om Nath Jha

Hi there,

We're really sorry for the inconvenience this issue has caused.

We have a fix and is available in the pre-release build. Please visit https://adobe.ly/1o2SDsg and get the latest build for version 23.0.1

While the build is prerelease this build is still of production quality. Please feel free to use/recommend it for your day to day activity.

Warm Regards,

Om

3 replies

P
Priscila219914030vpz
Participant
June 12, 2025

Hola! Tengo el mismo problema y lo necesito usar con urgencia pues mi trabajo depende de eso. Alguien tiene una solución???

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
June 13, 2025

Hello @Priscila219914030vpz,

Could you share more details, like the version of the OS/Illustrator installed, if Illustrator behaves this way with all files, and share a small screen recording of your exact workflow and the problem, so I can better assist you? Also, try running Illustrator under a different administrator account (Windows / macOS) and checking if it helps?

Looking forward to hearing from you.
Anubhav

Srishti Bali
Community Manager
Srishti BaliCommunity Manager
Community Manager
November 5, 2018

Hi All,

We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.1

Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in while updating.

Regards,

Srishti

Hompak
Hompak
Participant
June 19, 2020
The problem is when there is a file with too many polygons in the design, the solution would be to lower the number of effects and reduce the number of polygons. / El problema radica cuando hay un archivo con demasiados poligonos en el diseño, la solucion seria bajar la cantidad de efectos y reducir la cantidad de poligonos.

 

Om Nath Jha
Om Nath JhaCorrect answer
Legend
October 30, 2018

Hi there,

We're really sorry for the inconvenience this issue has caused.

We have a fix and is available in the pre-release build. Please visit https://adobe.ly/1o2SDsg and get the latest build for version 23.0.1

While the build is prerelease this build is still of production quality. Please feel free to use/recommend it for your day to day activity.

Warm Regards,

Om

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