Participant

Question

Illustrator default font corrupted

Forum|Forum|5 years ago
January 15, 2021
3 replies
756 views

Hello, my adobe illustrator cannot read default fonts properly all of a suddent. I have tried to uninstall the program and delete all adobe creative cloud apps, and re-install the Illustrator back. But the program still not working properly. I got a garbled set of defautl fonts, and I have working on my projects like this for couple months now. Can someone from the support team help me to resolve this problem?

Bug

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Ashutosh_Mishra

Inspiring

Hi there,

Sorry to hear about this. Would you mind sharing the version of the Illustrator?

In addition to suggestions given earlier, please try troubleshooting suggested on this help article(https://helpx.adobe.com/no/fonts/kb/troubleshoot-font-activation.ug.html) to resolve font issues.

If it doesn't help, you may follow suggestions given on this community post(https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illustrator/td-p/11561981).

Hope it helps.

Regards,

Ashutosh

Monika Gause

Community Expert

Weekend is near. So I wouldn't hesitate and contact Customer Care.

They can login toyour system and check it out.

https://helpx.adobe.com/contact.html

Y

Yue5E15Author

Participant

Hi Monika, I also try to contact adobe help support team but unfortunatly they cannot assist me on this matter due to my account status. As a graphic design student, my school provids the convenience for all their students with the access to adobe softwares. However, the help centre told me that my personal school email address is not subscripted to adobe, and I would not know the serial number that my school registered with adobe due to privacy issue. So, I'm stuck in between now.

Monika Gause

Community Expert

Is there an IT helpdesk at your school?

You could try and uninstall and then reinstall Creative Cloud. But if this issue is caused by missing or corrupted fonts on your system, then reinstalling won't help.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

You do restart your computer regularly, right?

A

Alexandre Luypaert

Inspiring

Hi , seems like the default font is changed ..

You can try these steps to change them . https://vectopixie.com/how-to-change-te-default-font-in-illustrator-cc/

Y

Yue5E15Author

Participant

Thank you Alex, I've tried that but nothing changed. I've also tried to deleted the folder in "<OSDisk>\Users\<username>\AppData\Roaming\Adobe\Adobe Illustrator <version number> Settings\en_US*\x64\Adobe Illustrator Prefs". Still can't fix the problem.

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