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Benay5E35
Participant
March 2, 2022
Question

Illustrator document size presets not working.

  • March 2, 2022
  • 3 replies
  • 1123 views

Hi everyone,

I'm working in Illustrator 2022 on a PC. I always work in mm and have, in the past just set my units to mm in the drop down menu when creating a new file. Something has gone wrong with my new Illustrator, and when I click on the drop down menu, I see pixels, points, picas and inches - but cannot scroll down any further to get to mm. I have tried setting preferences to mm - but this does not affect the new doc set up screen. Please see attached screenshot to see what I see. I hope someone can help. I have an urgent job to do today that is based on a template in mm. UGH!

Thanks,

Benay

This topic has been closed for replies.

3 replies

barbara_a7746676
Community Expert
barbara_a7746676Community Expert
Community Expert
April 22, 2024

I'm not able to replicate the issue. However, I'm using the current version of Illustrator  2024.

L
lanam6787185
Participant
April 22, 2024

I've had the same problem just now can't create a document in mm. Hope this is a temporary glitch, cause it is definitely a backward step.

Srishti Bali
Community Manager
Srishti BaliCommunity Manager
Community Manager
April 22, 2024

Hi @lanam6787185, sorry about this experience. Looks like this is a case of corrupt preferences. Would you mind trying resetting preference for Illustrator? 

Steps are shared here.

 

 

Regards,

Srishti

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
March 2, 2022

Did you alread ytry and reboot the computer?

 

You can always just create the document and then change the unit later by right-clicking on the document ruler.

B
Benay5E35Author
Participant
March 4, 2022

Hi Monika,

yes - rebooting was the first thing I tried. 

I'm about to uninstall and reinstall Illustrator to see if that makes a difference.

Thanks for the suggestion, but I don't want to have to go through the process of figuring out the dimensions of my doc in pixels, points or picas, and then changing the units in the doc. This seems like too much of a workaround for something that should be easy to set up. I'm just wondering if anyone else has experienced this glitch?

Thanks, Benay

B
Benay234988509ony
Participant
March 9, 2022

Uninstalling and reinstalling worked! 🙂

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