Illustrator does not save changes to an already created document.

Forum|Forum|3 years ago
March 18, 2022
7 replies
3694 views

I need super help.

I'm having a problem with my Illustrator. I use version 26.1, but this problem has already happened on another version and also on another computer. When I open some file created inside illustrator and I go to save it (ctrl + s) after making some changes, it doesn't know. Illustrator loads the save and shows as save complete (100%), after that I close the document. But when I go to open the document again, the document appears unchanged. I don't know how to solve this, but it's hurting me a lot, because sometimes I make a lot of changes in a single document, and I end up having to do it all over again.

Can anyone help me?

Bug

alanawpiper

Participant

Here we are in June 2025 and I'm experiencing this same issue. Doing the work, proofing it in the application, saving to my documents folder, sending to my client who is then rightfully upset that I delivered the wrong content.

Adobe, if we do nothing else, we have to be confident that our work is saved and that the correct files are being delivered to our clients.

What is being done to fix this?

Anubhav M

Community Manager

Hello @alanawpiper,

I'm sorry to hear about your experience. Could you share more details, like the version of the OS/Illustrator installed, and a small screen recording of your exact workflow, so I can better assist you?

Looking forward to hearing from you.

Anubhav

GlobeFlowerPublishers

Participant

2 years after you reported this, I am experiencing the same problem? Changes are not saved, i saved everywhere, desktop, etc. How frustrating, I have wasted hours.

Monika Gause

Community Expert

Try and turn off "Save in background" in the preferences and try again.

S

ScottSportsSteven

Participant

I'm having the same issue. I have version 27.3.1 and I save and close, then come back later and open the file, and my file is back to were it was beore I made the changes and saved. I made the change and unchecked "Save in background," closed illustrator, and then opened again, made the changes to the document, saved, and opened again and the changes aren't saved.

Monika Gause

Community Expert

Exactly where do you save the file?

S

ScottSportsSteven

Participant

It is to a drive on a local server. The changes are small, the changes that seem to cause the issue are unhiding layers. I make them visible, and then save and close, I come back and they are hidden again. The preview in Illustrator on the main page when you open Illustrator shows the changes with the layers visibile, but when you open the file, the layers are hidden again.

C

cyberhedz

Participant

The identical issue with saving the file troubles me. After saving it as a copy, I had to exit Illustrator to make the necessary changes one at a time.