Illustrator does not show missing fonts window when opening DWG

[GICMan]

Hi,

Sorry for this oddly specific post, but I'm trying to open a DWG file from AutoCAD, I have installed all the necessary fonts in TTF format, using the default macOS font book.

All I want to do is to substitute the missing fonts with the ones I downloaded and added to Font Book. Unfortunately, Illustrator only shows a "Font Problems" window, that states:

romans.shx: Font not found on the system; missing font has been substituted.

When trying later, to use Type > Find Font, Illustrator doesn't show any fonts as missing.

I'm hoping there's an easy solution for this, thanks in advance.

Also FYI, I already tried resetting my preferences, and it did nothing.

INFO:

OS: macOS Catalina 10.15.4

Illustrator Version: 2020 24.0.3

[Monika Gause]

I would conclude that when it has been substituted on import, then there is no longer a missing font. Can you search for the substituted font?

[GICMan]

I know that it replaces all the missing fonts with Myriad Pro, but this is a problem because there are multiple fonts that need to be replaced, and all of them are substitute with Myriad Pro.

[Monika Gause]

The font format (shx) doesn't sound like something Illustrator does support.

[GICMan]

Correct, thats why I am trying to replace them with the ttf version of the font, but there is no window that allows me to replace fonts on opening the document.

[John Mensinger · Accepted solution]

Yes, but because Illustrator doesn't support the resident font format, it can't detect their presence, so there's nothing to trigger a call to the substitution routine.

[DAVIDE PEPE]

Maybe it's time to fix this situation opening a dialogue to choose with which font you want to replace the missing one?

[Srishti Bali]

Hi @DAVIDE PEPE

I don’t work with DWG files regularly, but I tested a sample file on my machine and was able to reproduce the issue. I’ve already raised it with the team, and you can do the same. I encourage you to report it on our UserVoice page and share the link here so others can upvote it. The more votes it gets, the higher the chances of it being addressed sooner.

Regards,

Srishti