Illustrator does't save the file with text on the document

[Samir Patra]

I’ve followed all the steps suggested on the Adobe help page, but it’s frustrating that I can't save the Illustrator file I’ve been working on. It saves fine without the text, but when I include text, it won’t save. I don’t have any corrupted fonts, but I noticed that by default, the text tool selects Myriad Pro. I’ve installed the font on my Intel Mac, and everything seems fine with the font. However, I urgently need to find a way to save the Illustrator document with editable text.

[Anubhav M]

Hello @Samir Patra,

Would you mind copying the layers/objects from the file to a new one to check if it helps?

Looking forward to hearing from you.

Anubhav

[Samir Patra]

Hi Anubhav,

I tried doing what you suggested, however without much luck. I still get the same error. I tried installing InDesign as well and that doesn’t open too. It comes up with an error saying there are missing system fonts or CMap files. I can’t figure out what’s the issue. I’m attaching the screenshot. Please help.

Thanks
Samir Patra
+91-8897667890

[Monika Gause]

Did you use a "Cleaning" tool on your system to delete stuff from it that you think you don't need?

[Samir Patra]

Yes, in fact, I completely wiped my Intel Mac and reinstalled Ventura 13.7.5 to rule out any glitches, but unfortunately, I’m still having no luck. I’m also attaching a screenshot of the InDesign error, in case it’s related and might help identify a common issue.

[Anubhav M]

Hello @Samir Patra,

Would you mind confirming if this happens only with specific file(s)? If yes, please share a link to a sample file here after uploading it to a file-sharing service, so I can check it on my end.

Looking forward to hearing from you.

Anubhav

[Samir Patra]

This is occurring with all files that contain text. I can save them if I convert the text to outlines, but it’s frustrating because that means I won’t be able to edit the text later.

[Monika Gause]

Is it the latest version? Can you please show the options you are turning on in the AI document options?

Does it work when you save as EPS version 2020?

[Samir Patra]

Yes, this is the latest version. Please take a look at the attached PDF, where the actions are in the correct sequence.

[Monika Gause]

PLease show the second dialog box.

[Samir Patra]

Please ckick here to check the screen recording. I have spent all day today trying to find a solution.

[Anubhav M]

Hello @Samir Patra,

Could you check if the folder location you're saving to is synced via iCloud (https://adobe.ly/41NZ1YS) or any file-sharing service and temporarily disabling it to see if it helps? Also, check if Illustrator has Full-Disk Access enabled for it (https://adobe.ly/4hoW3je)?

If the problem persists, please try running Illustrator under a different admin account (https://adobe.ly/4iK1Zo1) and share your observations.

Looking forward to hearing from you.

Anubhav

[Samir Patra]

Hi Anubhav, thanks for the suggestions. I’ve followed your guidelines, but it’s still not working. I can save the file by converting the text to outlines, but that’s not what I need – I require the live text.

[Anubhav M]

Hello @Samir Patra,

I have sent you a DM. Kindly check. 

Anubhav