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leslies90689563
leslies90689563
Participant
May 20, 2020
Question

Illustrator doesn't appear in Creative Cloud desktop app after uninstalling

  • May 20, 2020
  • 2 replies
  • 661 views

On my Macbook Pro 15' mid 2012 I couldn't open my Illustrator files anymore. I decided to uninstall and reinstall Illustrator CC. When I wanted to reinstall the app, it didn't appear in the Creative Cloud app list. Does anyone know how to fix this? 

 

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2 replies

Srishti Bali
Community Manager
Srishti BaliCommunity Manager
Community Manager
May 26, 2020

I would like to know if the steps suggested above worked for you, or the issue still persists. Kindly update the discussion if you still need assistance with it.

Thanks!

Srishti Bali
Community Manager
Srishti BaliCommunity Manager
Community Manager
May 22, 2020

Hi Leslie,

 

Sorry to hear about this issue. Please check and make sure that you have selected "All apps" on left hand side menu of Creative Cloud app.


If that doesn't help, then uninstall Creative Cloud app with Cleaner tool (https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html) and reinstall it from here (https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html). Let us know if this helps or if you need any further assistance. 

 

Regards,

Srishti

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