Illustrator Doesn't Support Tiffs from Creative Cloud Libraries

Forum|Forum|7 months ago
July 17, 2025
2 replies
303 views

I work primarily in print design so all of my files are saved into my adobe cloud libraries as CMYK Tiffs. When I go to get an asset from my library every tiff is grayed out with the message "This item is not supported in illustrator". However if I download the file locally to my desktop and then add it to illustrator it goes in no problem... However I work with hundreds of assets regularly, so this is not a very efficient.

Does anyone know why my cc library tiffs do not work in adobe illustrator specifically?

Anubhav M

Community Manager

Hello @Magzzz28,

The product team has requested a sample file. Could you kindly share a link to a sample file after uploading it to a file-sharing service, so the product team can investigate further?

Looking forward to hearing from you.

@Magzzz28

Anubhav

M

Magzzz28Author

Participating Frequently

How would I do this? It's just happening on any illustrator file I open...

Anubhav M

Community Manager

Hello @Magzzz28,

Could you download the library file you're having trouble with from the website (https://adobe.ly/4f4TjI1) and share it here, so we can check it on our end?

Looking forward to hearing from you.

Anubhav

Abhishek Rao

Community Manager

Hi @Magzzz28,

Thanks for bringing this up and for sharing the details. I understand how important an efficient workflow is, especially when working with a large number of assets.

I'm currently checking this behavior with the product team to confirm whether it's a limitation or something unexpected. I'll get back to you with an update as soon as I hear from them.

Appreciate your patience in the meantime.

Abhishek

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