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Illustrator error "An unknown error has occurred"

New Here ,
Nov 10, 2016 Nov 10, 2016

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I am working in an .ai file that I have saved frequently before. Suddenly when I try to save the file, I get an error that reads "an unknown error has occurred" and the file won't save at all, anywhere. I have not seen this error message before and have had no issues opening or saving the file up until this point.

I need to have the file as an .ai file (not .eps or any other format). I am working in Illustrator CC (2015.3) and using macOS Sierra.

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correct answers 1 Correct answer

Adobe Employee , Jun 24, 2021 Jun 24, 2021
Hi All, Sorry to hear about this experience. In addition to the suggestions given in earlier responses, we'd recommend you to update the app to the latest version. Steps are shared here. If the issue still persist, you could check a few more things: Is the file being saved on network drive/shared folder/external HDD? If yes, try saving it locally & see if it helps. Is the issue related to a specific file? If yes, please follow the steps shared in this help article (https://helpx.adobe.com/illustrator/kb/troubleshoot-file-issues.html...

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Adobe Community Professional ,
Nov 10, 2016 Nov 10, 2016

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Are you attempting to save to a network or remote disk?

Does the error occur when saving to your desktop?

Also, if you upgraded Sierra over CC2015, you may want to try and reinstall after you upgrade your OS.

There have been multiple reports of CC2015.x not working fully with Sierra, which was released after 2015.

The only other option would be to upgrade to CC2017.

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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New Here ,
Nov 10, 2016 Nov 10, 2016

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I can confirm that CC2017 is also having this issue. I'm saving to my local and it spits up the attached error when I try and save the document.

Screen Shot 2016-11-10 at 4.47.11 PM.png

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New Here ,
Nov 14, 2016 Nov 14, 2016

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I'm having the same F problem!

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Community Beginner ,
Oct 08, 2017 Oct 08, 2017

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I'm having major issues with CC2017 also!! This and others. SO frustrating as cannot save files or access previous saved files. I have uninstalled and reinstalled with same problems. I have to have some files finalized and seems no way to talk to anyone at Adobe for help!

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Adobe Community Professional ,
Oct 08, 2017 Oct 08, 2017

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DeannaJH  schrieb

I'm having major issues with CC2017 also!! This and others. SO frustrating as cannot save files or access previous saved files. I have uninstalled and reinstalled with same problems. I have to have some files finalized and seems no way to talk to anyone at Adobe for help!

Do you have a printer installed, set up as default printer and turned on?

If you don't have a printer, install a PDF printer.

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Community Beginner ,
Oct 08, 2017 Oct 08, 2017

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Yes, Monika, I do. I've tried alternately printing to my printer as a PDF with no luck.

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Adobe Community Professional ,
Oct 08, 2017 Oct 08, 2017

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What type of printer are you using? What OS and version? Monika's advice is to install a virtual printer which directly creates PDF files. AI needs to see an active printer to write data to the file being printed for future reference.

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Community Beginner ,
Oct 08, 2017 Oct 08, 2017

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I use Microsoft Windows 10. Actual printer is HP Officejet Pro, but I instead of trying to save the design as an ai's PDF, which shows an error code, I use the following alternate printer (which I use for other documents and works fine), but apparently this isn't what you or Monika are referring to.

print details.JPG

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Adobe Community Professional ,
Oct 08, 2017 Oct 08, 2017

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Not knowing a lot about Windows, but it seems this is a viable printer option.

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New Here ,
Jun 14, 2018 Jun 14, 2018

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Try re-starting illustrator, that should do it, to be sure also convert all fonts into outline in case there is a corrupt font involved.

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New Here ,
Nov 23, 2016 Nov 23, 2016

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The error message pops up whenever I try to save the file in a different format to my desktop. I am working in EPS format and still can't seem to save as a PDF or AI file at all. No locked or hidden layers, so that can't be the issue either.... I did try resetting Illustrator preferences and that also didn't seem to make a difference....

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Adobe Community Professional ,
Nov 23, 2016 Nov 23, 2016

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jessicar67402057 schrieb:

The error message pops up whenever I try to save the file in a different format to my desktop. I am working in EPS format and still can't seem to save as a PDF or AI file at all. No locked or hidden layers, so that can't be the issue either.... I did try resetting Illustrator preferences and that also didn't seem to make a difference....

Is a printer connected, turned on and set up?

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Adobe Community Professional ,
Nov 10, 2016 Nov 10, 2016

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Do your files have linked assets?

A similar thread came up a long time ago and removing linked assets fixed it- one of them was corrupted.

Another solution would be to reset your Illustrator preferences (hold Shift+Opt+Cmd before startup).

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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New Here ,
Feb 26, 2021 Feb 26, 2021

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Thank you, so much, this worked

 

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New Here ,
Mar 24, 2021 Mar 24, 2021

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Thank you this worksss!

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New Here ,
Aug 19, 2021 Aug 19, 2021

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this worked for me also, deleting the linked file.

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New Here ,
Sep 22, 2021 Sep 22, 2021

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problem solved! thanks!

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Adobe Community Professional ,
Nov 10, 2016 Nov 10, 2016

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Also check your disk permissions to make sure they are all set properly.

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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New Here ,
Nov 10, 2016 Nov 10, 2016

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My disk permissions seem fine. I can read/write to the file.

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New Here ,
Nov 10, 2016 Nov 10, 2016

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After some testing, hidden layers have something to do with it. If doesn't happen for all layers, but when I hide certain top level layers and then attempt to save it throws the unknown error.

For context, I am on a Mac, running OS X El Captian Version 10.11.4

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Adobe Community Professional ,
Nov 10, 2016 Nov 10, 2016

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An issue is already being investigated which locked and/or hidden layers.

If some of your layers are locked/hidden, then this might occur. Can you check that?

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New Here ,
Nov 14, 2016 Nov 14, 2016

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I'm having the same issue.  Though I did try turning off hidden layers and it was able to save.  Not ideal, but seems a fix is in the works?

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New Here ,
Dec 27, 2016 Dec 27, 2016

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Try hiding the objects rather than the whole layer. It let me save when I did that. I had all the locks turned off, too, just in case. Haven't tried the locked layers with hidden objets yet. 😕

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Community Beginner ,
Nov 15, 2016 Nov 15, 2016

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I am having this problem too, running AI CC2017 / El Capitain 10.11.6.

I was able to save the file if saved down as CS6, which seemed preferable to losing my work... but not ideal!

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