Illustrator error with dragged photos

[christianr14605096]

Few moths ago I have the persistend error with the illustrator an dragged photos . I drag photos from photoshop to my illustrator artwork but few minutes later de photo dissapear and transform in kind of blanked photo. Have someboddy  the same problem?

[HARSHIKA_VERMA]

Hi christianr14605096,

Thanks for reaching out. It looks like you're experiencing a similar issue mentioned here: https://adobe.ly/48pgJGg

Would you mind trying the suggestion shared by our experts and let us know if that helps?

Thanks,

Harshika

[Bill Silbert]

Does the problem occur if you use File>Place to import the photos?

[Ton Frederiks]

Reset Preferences solved it for me (but it can come back). Using Place instead of Drag and Drop is the safer way to add an image