Illustrator exporting wrong dimensions and resolution

Forum|Forum|3 years ago
May 17, 2022
2 replies
2295 views

I'm trying to print a postcard from a design created in Illustraot, but keep running into problems when I send a PDF file to the printer.

It says the dimensions are wrong, but they are correct in the illustrator document. It also says I need to make sure the image resolution is 300 dpi. I went to Effect > Document Raster Effect Settings & the resolution is at High (300 ppi). I exported it in high quality print.

This topic has been closed for replies.

J

jdanek

Inspiring

I wonder if there is a stray element outside of the artboard? When you export to PDF, the artboard goes, but so too the stray element. This printer, like a lot of them out there, thing PDF is a bitmap file and assume the thing is 300dpi. Image resolution is set in pixels per inch ( PPI ). Not DPI. Output resolution for print is typically 5080dpi, enough to achieve a smooth dot when they produce a direct to plate / direct to press workflow. If you sent them a high quality print PDF, then ask them a few more questions.

Doug A Roberts

Community Expert

Document Raster Effect Settings does not affect any resolution except that of raster effects such as drop shadow.

There is no overall resolution in an exported PDF. If there are linked images, they may have a resolution however.

What should the dimensions be, and what are they?

What or who says the dimensions are wrong? How do they check the resolution or dimensions?

A

Austin242419142udjAuthor

Participant

Okay, thanks for that clarification! How can I check that the image quality/file resolution is at least 300 dpi? I embedded the image into the file.

I'm not sure how they are cheking it. The printer is "Got Print.com", and they say the dimensions are 6.45 x 4.2. My document is set at 8.6 x 5.6 in. The dimensions should be 8.5 x 5.5 without the bleed.

John Mensinger

Community Expert

My document is set at 8.6 x 5.6 in. The dimensions should be 8.5 x 5.5 without the bleed.

So you only have 0.05" of bleed? Just curious about that. Otherwise, I think jdanek's latest reply has the right answer.

"There is a reference to required resolution of 350ppi. That could mean that PDFs setup for 300ppi might be reduced in size to make their 350ppi requirement."

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded