Illustrator file is gray and I can't open it?

Community Beginner ,
Jun 08, 2022 Jun 08, 2022

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I have a file of jouirnal templates that I've been working on and for a reason to me the file thumbnail turned gray and a green check mark appeared but the worst part is that I can't open the file.

 

 

Please the files attached:

 

 

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Bug , How to

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Adobe Community Professional ,
Jun 10, 2022 Jun 10, 2022

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.aic are cloud files that require an internect connection to access the cloud instance.

Kevin Stohlmeyer
Adobe Community Professional/Adobe Certified Instructor

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Adobe Community Professional ,
Jun 10, 2022 Jun 10, 2022

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See if you can download them from here:

https://assets.adobe.com/cloud-documents

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Adobe Employee ,
Jun 14, 2022 Jun 14, 2022

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Hi @Rolando Riggio,

 

We are sorry to hear about your experience. As Kevin said, there are cloud documents that you are trying to open, and if you don't have an active internet connection or Illustrator & creative cloud services blocked in the system firewall, then this could happen. In such a case, you may go to https://assets.adobe.com/cloud-documents as suggested by Ton and download the file till the network issue is resolved.

 

Kindly update the discussion if you still need assistance with it. We'd be happy to help.

 

Thanks & Regards,

Anshul Saini

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Community Beginner ,
Jun 08, 2022 Jun 08, 2022

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There was a file I was working on a while back but for some reason the thumbnail is now grayed out and I am having trouble opening it.

 

Screen Shot 2022-06-07 at 9.26.53 PM.pngScreen Shot 2022-06-07 at 9.40.27 PM.png

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Adobe Community Professional ,
Jun 08, 2022 Jun 08, 2022

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Try and duplicate it in the Cloud and then open it.

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Adobe Community Professional ,
Jun 08, 2022 Jun 08, 2022

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Try if you can download them from https://assets.adobe.com/

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