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Illustrator file preview shows B&W in Finder (macOS)

New Here ,
Feb 03, 2020 Feb 03, 2020

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Hi, I'm having an issue with an Illustrator file, all the things in the file are in color but when I close the file and click on it to see a preview through Finder (i'm using Mac) the file appears in black and white. And when i open it in illustrator all the color is back, does anyone know how to fix this?

The left is how it looks in illustrator and the right picture is how it looks in finder.

FinderFinder

IllustratorIllustrator

 

 

 

{Renamed by MOD}

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Adobe Employee ,
Feb 03, 2020 Feb 03, 2020

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Hi there,

 

Thanks for reaching out. Please provide some more info like:

1. Version of Illustrator and OS.
2. Is it the only file which shows B&W preview?
3. Is this file saved on a network?

All this information will help us understand the issue and work accordingly.
You should try copying this file to a different location as well and check the preview. Let us know how it goes.

Looking forward to your response.

 

Regards,

Ashutosh

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New Here ,
Feb 04, 2020 Feb 04, 2020

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Hello,

 

The version I use is Illustrator 2019, macOS Catalina 10.15.3 

This bug (whaterever it is) has happened to 3 files.

It is saved locally.

I tried copying to other location but i still got the bug.

 

While i was writting this i was trying out different things with the file and i found something that worked. I deleted some layers, it was stuff i wasn't really using, then saved it in the same laction as the original to compare them.

When i checked the preview it was in color.

My guess is that I was overloading the preview with too many complex designs and the program was trying to simplify what was in the file for the preview (i did not know that was possible).

 

Thank you for your concern.

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New Here ,
Jan 20, 2021 Jan 20, 2021

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I found a solution that worked for me, using Illustrator 2020, saving the file as .ai.

Make sure the layer that is selected does not have a clipping mask on it or a pattern that was created. I use a background layer with one color box on it. In the layers palette the eyeball is on the layers showing the image as I want to see the thumbnail preview. My completed pattern layer is hidden.

In Save Options section

check Create PDF Compatible File

uncheck Embed ICC Profiles

check Use Compression

This gave me a colored thumbnail in Finder window.

Hope this works for you too.

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Community Beginner ,
Dec 19, 2021 Dec 19, 2021

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Thank you! This worked for me.

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Community Beginner ,
Feb 22, 2022 Feb 22, 2022

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IN MY CASE. OPEN EYE ALL LAYER. AND SAVE.

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New Here ,
May 30, 2022 May 30, 2022

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OMG THANKS! THIS WORKS FOR ME!

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Explorer ,
Jul 19, 2022 Jul 19, 2022

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Yes, this works.

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New Here ,
May 16, 2023 May 16, 2023

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Hi there, 

at the agency where I work we have experienced this BW preview issue for a while through several OS and Illustrator versions. Like some of the users here have written it seems to be related to a layer with visibility turned off. This is an issue that makes file viewing not very efficient so I hope Adobe is able to create a fix for the bug.

 

Here are some info what happens to a standard simple illustrator file saved as .ai:

  • Normal preview ok with "hidden" layer saved without ICC profile.
  • BW preview happens with "hidden" layer saved with ICC profile (Coated FOGRA39, same issue with other profiles RGB/CMYK).
  • Normal preview if "hidden" layer in file with ICC profile is deleted.
  • Normal preview if "hidden" layer is shown (turned visibility on) in file with ICC profile.
  • Normal preview if file with "hidden" layer and ICC profile is saved without ICC profile.

 

My conclusion is that the bug is related to ICC profile being included. Hope this is helpful and that the Adobe team are able to fix the bug.

 

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Community Expert ,
May 16, 2023 May 16, 2023

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LATEST

Previews in the Finder use Apple's wrecked version of a PDF viewer.

And there's not a lot Adobe can do to fix it. You should report to Apple that their interpretation of PDF is just substandard and sucks pretty much all the time. Not that they would care though.

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New Here ,
Jan 09, 2023 Jan 09, 2023

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Occasional same problem as above, consistently with cmyk files that have white objects (preview was creamy whites and dulled colors otherwise). My fix was open and resave with Illustrator 2022.

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