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Illustrator Files are greyed out-- CANNOT import or Open

Community Beginner ,
Nov 07, 2023 Nov 07, 2023

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Hello, 

 

I've been trying to open my illustrator files but every time I try import or opening them, nothing happens. I even tried accessing through the Creative Cloud Application and that still will not even work. I've tried restarting the computer and Finder itself but the files still will not open at all. Is there any solution to this problem?

 

Screenshot 2023-11-07 at 12.57.11 PM.png

TOPICS
Bug , How-to , Import and export

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correct answers 1 Correct answer

Community Beginner , Nov 07, 2023 Nov 07, 2023

UPDATE: Solved

 

Problem was the fact that Creative Cloud had trashed my files so I had to go to:
Creative Cloud > Files > Deleted > Select Deleted Files > Click Recover

 

From there I had to manually click one by one to grab my files.

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Adobe
Community Expert ,
Nov 07, 2023 Nov 07, 2023

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Are they saved to your local hard disk, not to a cloud sunc folder or a server ?

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Community Beginner ,
Nov 07, 2023 Nov 07, 2023

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They're saved to the cloud sync folder.

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Community Beginner ,
Nov 07, 2023 Nov 07, 2023

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LATEST

UPDATE: Solved

 

Problem was the fact that Creative Cloud had trashed my files so I had to go to:
Creative Cloud > Files > Deleted > Select Deleted Files > Click Recover

 

From there I had to manually click one by one to grab my files.

Votes

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Report

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Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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