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Lillian F24755902q3m2
Participant
June 15, 2022
Answered

Illustrator files saved in the cloud refuse to open, even when connected to the internet.

  • June 15, 2022
  • 1 reply
  • 405 views

I know my internet connection is good. I know I was able to open my files yesterday. They now refuse to open. I have force quit the application and then reopened it twice. I have also uninstalled and reinstalled illustrator. Still, none of my files will open. I recieve no error pop-up. What can I do?

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Correct answer Ton Frederiks

See if you can download them from here:

https://assets.adobe.com/cloud-documents

1 reply

Ton Frederiks
Community Expert
Ton FrederiksCommunity ExpertCorrect answer
Community Expert
June 15, 2022

See if you can download them from here:

https://assets.adobe.com/cloud-documents

    L
    Lillian F24755902q3m2Author
    Participant
    June 15, 2022

    This worked. Thank you so much for your help!

    Ton Frederiks
    Community Expert
    Ton FrederiksCommunity Expert
    Community Expert
    June 15, 2022

    Good to hear that helped.

    Instead of Cloud documents, I prefer the CC files folder, the files are saved locally, get backuped and versioned and you can create your own backups because they are saved locally.

    Sync:

    https://helpx.adobe.com/creative-cloud/help/sync-files.html

    Versioning:

    https://helpx.adobe.com/creative-cloud/help/versioning-faq.html

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