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Disposition_Dev
Legend
May 20, 2020
Answered

Illustrator files saved on Windows lose their preview thumbnail when changing extension to .ait

  • May 20, 2020
  • 3 replies
  • 3253 views

To prevent accidentally saving over common library files (stock graphics and the like) we save our artwork files as .ai, then change the extension to .ait so that they will open as an untitled file. There are a couple of reasons I do things this way instead of saving them as .ait files from the get go.

  • The main reason is that it's not uncommon that I'll need to run a batch script on several files. As part of that batch, I open the file, make some change(s), then save the file. If the files are initially saved as a template file, they will always open as "Untitled" documents and as such, the user will see a Save As dialog for each document that is batched. If the files are initially saved as ai, then you can always interchange the extensions to get the desired behavior.
  • The auxiliary reason is that if you save an .ait file, no preview/thumbnail is saved with it. But if you save it as .ai first, then batch rename the extensions to .ait, the file retains preview information, but it still opens as untitled like we want.

So that's the workflow and the rationale behind it. However, with the remote working situation, we've encountered issues that we didn't see in the office when everyone was using Mac.

 

When a file is saved on a windows machine, the preview/thumbnail goes away after changing the extension to .ait (regardless of the environment in which the extension is changed). As far as I can tell, the save settings (in the save as dialog) are identical in both operating systems, yet the behavior of the saved files is different. The issue exists in all versions of release 24 that i've tested so far..

 

Has anyone else noticed this issue, or know what can be done about it?

 

{Renamed by MOD}

This topic has been closed for replies.
Correct answer Disposition_Dev

Per Shristi's recommendation, here's the link to this issue on UserVoice:

https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/40533124-ai-files-saved-on-windows-lose-their-preview-when

3 replies

Disposition_Dev
Disposition_DevAuthorCorrect answer
Legend
May 28, 2020
Srishti Bali
Community Manager
Community Manager
May 22, 2020

Hi William,

 

If I get your workflow correctly, you are saving the file as .ai and then renaming it as .ait. Once you do that, preview gets disappeared on Windows machine. 

I tried following this workflow on my machine but couldn't replicate this.

 

Could you please share some more information about the workflow? We'll be happy to help.

 

Regards,

Srishti

Disposition_Dev
Legend
May 22, 2020

This is partially correct. The workflow you described is correct. However, the preview doesn't only disappear on the windows machine, it disappears on either OS. In fact, files that are initially saved on a Windows machine will always lose their preview when changing extension. But in contrast, when I save an .ai file from my Mac, anyone can change the extension and the preview/thumbnail persists as expected.

 

Here's a screen capture of the odd behavior: https://youtu.be/hoNUcjaDbVE

 

My mac is OSX 10.14.1, running Illustrator 24.0.3

PC is Windows 10.1909, running Illustrator 24.0.2

 

While i was typing this, I did another test.. I changed the extension on my windows machine, and the preview stuck around while in windows explorer.. but when i opened that file up on the mac, the preview was still gone (until i changed the extension back to .ai). 

Srishti Bali
Community Manager
Community Manager
May 22, 2020

Thanks for sharing this video. I was able to replicate this issue at my end and I have forwarded this information to our Product team, however, I would still request if you could share on our UserVoice Page (https://illustrator.uservoice.com/). 

Once done, paste the link here so that others can also upvote that.

 

Regards!

Disposition_Dev
Legend
May 21, 2020

bump, since this moved way off the first page so quickly.

 

Anybody able to replicate this behavior?