Illustrator flickering when moving cursor

New Here ,
Nov 17, 2021 Nov 17, 2021

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Hello - I updated Illustrator yesterday to version 26.0.1 and a strange flickering is now occurring. When I move my cursor the grey background behind the artboard flickers between light and darker grey. Also, filled shapes onscreen do the same thing -- jumping between a slightly lighter and darker shade of the same color. This appears to be related to onscreen guides for alignment trying to appear -- when the flickering is happening, alignment lines are visible, but no text (Anchor, Center, 45 degree angle, etc.). I'm attaching a quick screen recording in which you can see the flickering happening, then it stops, then starts back again. Never seen anything like this until the update yesterday. Please help, this is incredibly annoying and headache-inducing!

 

More about my system:

2017 Macbook Pro, 15"

2.9 GHz Quad-Core Intel i7

16 GB Memory

Graphics: Radeon Pro 560, 4 GB

OS: macOS Monterey 12.0.1

Dual screen setup via USB-C to an LG 27" 4K monitor (Model # BK67U), 60 Hz refresh rate

 

Thank you in advance for all suggestions and input :^)

 

PS -- Saw similar posts to the community but they were either older, occurring on M1 Macs, and/or not the same as my experience (with background and shape colors flickering).

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correct answers 1 Correct answer

New Here , Feb 14, 2022 Feb 14, 2022

Good morning, Anshul

 

I've been having this exact probelm for a while and it finally annoyed me enough to seek a solution here on the forums. Since I'm using two external displays (Dell S2421H & Cintiq 13HD) with my MacBook Pro, I tried the 1080p display scaling suggestion first. That didn't solve the problem, so I went back and made the suggested changes with GPU Performance, Animated Zoom & Real Time Drawing. Turning all three off solved the flickering problem. I wanted to see if any one by its

...

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New Here ,
Nov 21, 2021 Nov 21, 2021

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I'm having an issue as well.  I just got my new Macbook with an M1 chip.  I'm running Illustrator 26.0.1 and when I open an image the whole artboard turns white.  While I'm zooming in and out I'll catch glimpses of the image but then it turns completely white again and I can't see anything.  It's basically unusable at the moment. 

 

With this being a new computer and my first time running Adobe on an M1 computer, I'm not sure if I'm doing something wrong or if there's a bug of some kind

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New Here ,
Nov 21, 2021 Nov 21, 2021

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I thought I'd add a screen capture too.  This time I was able to see the image as it opened but as soon as I choose the move tool and click on the image the screen turns white and I can only see the image outline when I mouse over it.  If I click, the screen turns blue and I can't see anything. 

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Adobe Employee ,
Nov 28, 2021 Nov 28, 2021

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Hi there,

 

Sorry to hear about the trouble you are facing. I would request you to try the following steps and let me know how it goes:

  • Does turning off "Animated Zoom," "GPU Performance," & "Real-Time Drawing and Editing" from Illustrator Preferences > Performance > uncheck Animated Zoom, GPU Performance & Real-Time Drawing, and Editing helps to resolve the issue?
  •  Close all Adobe applications and go to the following locations:
    ~/Library/Caches
    ~/Library/Application Support/Adobe
    ~/Library/Preferences
    Rename Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 24 Settings folders to Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 24 Settings.old
  • Rename the CEP folder to CEP.old from the following location:
    /Library/Application Support/Adobe
  • If that doesn't help, rename the UXP folder to UXP.old from the following locations:
    /Library/Application Support/Adobe
    ~/Library/Application Support/Adobe
  • If that doesn't help either, uninstall the whole Creative Cloud & its applications using the CC Cleaner tool and delete all the Adobe files from searching in Mac.
  • Restart the Mac and reinstall apps from the Creative Cloud Desktop app. I hope it helps!

 

I'll be looking forward to your response.

 

Thanks & Regards,

Anshul Saini

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New Here ,
Dec 15, 2021 Dec 15, 2021

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Hi Anshul_Saini,

I'm having an issue as well, I using Macbook Pro M1 Pro chip with this Adobe AI version 26.0.1.  And i have some question from your awnsers above.

 

Why do we have to turn off  "Animated Zoom", "GPU Performance" & "Real-Time Drawing and Editing"?

It should be turn on to working with GPU or not?  Because "GPU Preview" it's smooth to working this mode. So, I think should have another solution to fix this.

 

I have added the video screen capture for your preview  same as this issue.

 

Please advice and explain for this issue and thank you in advance.

 

 

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Adobe Employee ,
Dec 27, 2021 Dec 27, 2021

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Hi there,

 

Sorry to hear about the trouble you are facing. I just want you to check if turning off "Animated Zoom," "GPU Performance," & "Real-Time Drawing and Editing" helps or not. Would you please check that and let me know?

Also, I would request you to check the following:

Go to Apple System Preferences > Display > Make External Monitor as "Main Display" if any > Select Scaled > 1080p (1920x1080) resolution or below for Macbook to External Display
Anshul_Saini_2-1640631704653.png
or
Disconnect External Monitor and check if it is happening then.

 

We'll be looking forward to your response.

 

Thanks & Regards,

Anshul Saini

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New Here ,
Feb 14, 2022 Feb 14, 2022

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Good morning, Anshul

 

I've been having this exact probelm for a while and it finally annoyed me enough to seek a solution here on the forums. Since I'm using two external displays (Dell S2421H & Cintiq 13HD) with my MacBook Pro, I tried the 1080p display scaling suggestion first. That didn't solve the problem, so I went back and made the suggested changes with GPU Performance, Animated Zoom & Real Time Drawing. Turning all three off solved the flickering problem. I wanted to see if any one by itslef was causing the issue, so I turned them back on, one by one, and then in the different available combinations. Just simply turning all three off and then back on seems to have solved the problem for now. I figured it would be helpful to post my experience here, especially for the user above ( @Vanlop22265005y5oy ) who asked why we should have to turn those off. Thanks for the solution. Have a great day!

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New Here ,
Feb 25, 2022 Feb 25, 2022

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thank you so much! this was driving me crazy for weeks!

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New Here ,
Feb 25, 2022 Feb 25, 2022

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This worked for me! Thank you.

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New Here ,
Mar 16, 2022 Mar 16, 2022

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My "Animated Zoom" was already unchecked. Checked off "GPU Performance", it stopped! Checked it back on, still gone. Thank you!

BF, Florida

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