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Illustrator folder icon problem

Community Beginner ,
Jun 09, 2023 Jun 09, 2023

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I don't know how to describe. I've been trying to reinstall it, but it doesn't work.

T30405164kun2_1-1686336020425.png

 

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correct answers 1 Correct answer

Adobe Employee , Jun 20, 2023 Jun 20, 2023

Hello @T30405164kun2,

 

Sorry to hear that the steps provided did not help. There is a way to override folder icons in Windows. Kindly follow the steps outlined below and share your observations:

 

  1. Right-click the folder icon for Adobe Illustrator 2023, choose the tab for Customize, and then click on the button for Change Icon, followed by the Browse button on the change icon window.
    AnubhavMajumder_0-1687278248440.png

  2.  Navigate to the following location and select the Illustrator.exe file:
    C:\Program Files\Adobe\Adobe Illustrator
...

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Adobe Employee ,
Jun 09, 2023 Jun 09, 2023

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Hello @T30405164kun2,

 

We understand that encountering technical issues can be frustrating. I am assuming you're using a Windows computer. If yes, kindly try clearing the Windows Thumbnail Cache (https://www.makeuseof.com/windows-11-clear-thumbnail-cache/) and rebuilding the Icon Cache (https://www.makeuseof.com/windows-rebuild-icon-cache/) and then restarting your computer to check if it helps.

 

Looking forward to hearing from you.

 

Thanks,

Anubhav 

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Community Beginner ,
Jun 10, 2023 Jun 10, 2023

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Hi Anubhav,

 

I‘ve tried the method you provided, but it still didn‘t work. Is there another way to solve this problem?

 

Thank you

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Adobe Employee ,
Jun 12, 2023 Jun 12, 2023

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Hello @T30405164kun2,

 

Sorry to hear that the suggestions provided did not help. Would you mind trying to run Illustrator under a different administrator account (Windows) and checking if it helps?

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

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Community Beginner ,
Jun 12, 2023 Jun 12, 2023

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Hello Anubhav,

 

Sorry, this way does not solve my problem.

 

I think the icon of the folder is missing. As you can see, the other folders show the right icon. Is it possible to locate the ".ico" file. Just like AfterEffect and other folders in "C:\Program Files\Common Files\Adobe\Keyfiles". But I didn't find the icon of Illustrator.

 

Thanks,

Tung

 

T30405164kun2_0-1686593376718.png

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Adobe Employee ,
Jun 20, 2023 Jun 20, 2023

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Hello @T30405164kun2,

 

Sorry to hear that the steps provided did not help. There is a way to override folder icons in Windows. Kindly follow the steps outlined below and share your observations:

 

  1. Right-click the folder icon for Adobe Illustrator 2023, choose the tab for Customize, and then click on the button for Change Icon, followed by the Browse button on the change icon window.
    AnubhavMajumder_0-1687278248440.png

  2.  Navigate to the following location and select the Illustrator.exe file:
    C:\Program Files\Adobe\Adobe Illustrator 2023\Support Files\Contents\Windows

  3.  Choose the Illustrator icon you would like to use for the folder and click OK on the Change Icon window, followed by OK on the Adobe Illustrator 2023 Properties window. 
    AnubhavMajumder_1-1687279254144.png

     

Looking forward to hearing from you.

 

Thanks,

Anubhav

 

Note: Marking correct for visibility.

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New Here ,
May 09, 2024 May 09, 2024

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Hello, I can't seems to find the AI folder icon in this path (I'm using 2024).
Other solution?
(also other windows apps cannot recognize illustrator of all adobe and it shows it without icon)

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