illustrator free trail issues

[barbara384804581am4]

Oh dear not a good start and a bit embarrassing

I cant even get the 7 day illutsrator free trail to start

I'm on a microspft laptop 

and this is as far as I get 

federatedid-na1.services.adobe.com/federated/fromOIDC?state=Ac-cZqNQlGCpUeTTwVvkcjQMEiy39QzfhwO3BWtk...

can anyone help advise me, as i was really lookingforward to getting my teeth into learning this app

cheers 

[Monika Gause]

If you want the quick approach, try and contact Customer Care. They can login to your system. You contact them, anyone sending requests as a PM, could be a spammer.

https://helpx.adobe.com/contact.html