Illustrator Freezes and Must Force Quit When Using "Export As" in Version 29.0.1

Question

I am reaching out to report an issue I am experiencing with the "Export As" feature in Adobe Illustrator. Since updating to version 29.0.1 and in all subsequent versions, the program consistently freezes, requiring me to force quit the application whenever I attempt to use this command to export files in PNG or TIF formats.
I would like to note that the feature works perfectly in version 29.0, so this appears to be a problem specific to updates released after this version.
Could you please advise on how to resolve this issue or let me know if there is a planned fix for this in a future update?

Anshul_Saini · Answer

Hello @Leandro29306313rcfo,The suggestion from Monika Gause about testing this inSafe Mode (Mac/ Windows). If you haven’t already done so, please check and share whether the issue persists when you boot your system into Safe Mode.Additionally, I’d like to help pinpoint the issue further. Could you confirm the following details? 1. Have you updated to the latest version (29.2.1)? If not, please do so and let us know if the behavior improves. 2. Are you exporting locally to your hard drive, or is it a network drive, external drive, or server? 3. Where are your working files and linked assets stored? For example, are they local or in a cloud/network location? 4.  Please share your OS version and specs, as it can provide context about how Illustrator interacts with your system.Understanding these details will help us tailor the next steps for you. We’re here to ensure Illustrator works seamlessly for your projects. Looking forward to your response!Best,Anshul Saini

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded