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Illustrator freezes when exporting

New Here ,
May 23, 2017 May 23, 2017

I am having issues with Illustrator CC 2017 every time I go to export to jpg or png it freezes, can someone help?

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Adobe
Community Expert ,
May 23, 2017 May 23, 2017

Does it freeze immediately or only after you choose a volume?

Did it ever work?

Which system?

Does that happen with any file? Or just specific ones?

When did you last restart the computer?

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Community Expert ,
May 23, 2017 May 23, 2017
LATEST

What width and height si your document, what resolution did you choose, do you have extra artboards? What OS are you on,  reset your prefs.

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