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Illustrator freezes when "saving as"

New Here ,
Dec 06, 2022 Dec 06, 2022

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I recently bought a new MacBookPro (running on Monterey 12.3) and installed Adobe Creative Cloud on it. Since then Illustrator keeps crashing when I try to save a file in another location or another format than the current one. Whenever I select ‘Save As’ the window comes up, but the Save button is grayed out and I can’t select anything in the window – except for ‘Save Cloud document’, that works. But I don’t want that, I want to save the file on my computer! If I don’t save as cloud document and then click ‘Cancel’, my only option is to force quit Illustrator.

 

In Preferences I have tried selecting ‘On your computer’ as my default file location and also unticked ‘Automatically Save Cloud Documents Every x Minutes’. I have also reset preferences and unstilled and reinstalled Illustrator, but nothing works.

 

Any help would be appreciated! Thanks.

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New Here ,
Dec 06, 2022 Dec 06, 2022

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So I did some more research, and somebody suggested resizing the pop-up window that comes up when trying to 'Save as'. And it works! No more greyed out buttons.

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Community Expert ,
Dec 06, 2022 Dec 06, 2022

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New Here ,
Dec 07, 2022 Dec 07, 2022

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Thank you, Mike! I might do that. In the meantime, the solution seems to be to resize the popup window which for some reason lets you save the file as normal.

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