Illustrator freezing (endlessly loading) when saving or opening any files
Hi there,
I am having a big problem with Illustrator 2019. It was working fine until a few days ago when all of a sudden I went to save a very basic vector file and it showed the loading icon continuously (within the force quit menu it said the app had stopped responding). The file had been saved to the desktop, but illustrator had frozen. The same thing started happening whenever I went to open a file - it would just have the loading icon until I force quit the application.
I have tried:
- Reinstalling illustrator (twice)
- Installing illustrator 2018
- Installing the pre-release build
- Deleting every single file on my computer library relating to the illustrator application between reinstalls
Nothing was working! Yesterday I updated my operating system and miraculously, illustrator started working again. However, it was a short lived success, as today, the fourth file I started working on, I went to save and the endless loading icon reappeared. Now the same problem has come back in force and I cannot get illustrator to open files or continue working once it has saved files. I am at my wits end. I spent all weekend trying to fix it as I rely on illustrator for my job, but I can't cope like this! The fact that updating my operating system seemed to make a difference did make me think that perhaps the issue is my mac, but illustrator is the only application it is having any difficulties with. The only new thing that coincided with the issue was installing a Huion driver for my new graphics tablet.
For reference, my computer's specs:
iMac (27 inch, late 2013)
Running macOS Mojave - version 10.14.2
Processor: 3.5 GHz Intel Core i7
Memory: 32 GB
Graphics: NVIDIA GeForce GTX 780M 4096 MB
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