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Qzzzzzzzzzzzz
Qzzzzzzzzzzzz
Known Participant
March 28, 2018
Answered

Illustrator Freezing on Find Font

  • March 28, 2018
  • 7 replies
  • 9190 views

Hi,

Starting a few days ago, whenever I open an Illustrator doc with a missing font - the program is freezing with a blank, white missing font window and no ability to move forward.

Anybody else?

Any fixes?

    This topic has been closed for replies.
    Correct answer Виталий28121292rfr1

    If the illustrator is stuck due to a problem with the lack of a font (Windows 10), then try installing the missing fonts first, then go to the task manager, then go into Details. Next, we find items in the list with the name "illustrator.exe" and in turn close with a pause of 10 seconds. Here you need to guess which one of the speakers is stuck, then you don't have to close all "illustrator.exe" and your open projects will be resumed.

    7 replies

    В
    Виталий28121292rfr1Correct answer
    Participant
    January 26, 2023

    If the illustrator is stuck due to a problem with the lack of a font (Windows 10), then try installing the missing fonts first, then go to the task manager, then go into Details. Next, we find items in the list with the name "illustrator.exe" and in turn close with a pause of 10 seconds. Here you need to guess which one of the speakers is stuck, then you don't have to close all "illustrator.exe" and your open projects will be resumed.

      AshutoshChaturvedi
      AshutoshChaturvedi
      Legend
      February 15, 2019

      we are tracking it here: Freeze on First File Opened if it has Missing Fonts – Adobe Illustrator Feedback

      I have taken the liberty to subscribe you to the updates from UserVoice post.

      J
      jobutts
      Participating Frequently
      July 10, 2018

      I have looked online and this seems to be a common problem for many Windows users running the latest version of adobe illustrator and the latest version of windows as of June 2018.

      When you open Adobe illustrator on a windows 10 machine, the program will freeze if the first file you open has missing fonts. It will only work if you create a blank file immediately when you start illustrator, then close it, and then open the desired file.

      Will an Adobe staff member please reply if this problem will be resolved in the next update of illustrator?

      Srishti Bali
      Community Manager
      Srishti BaliCommunity Manager
      Community Manager
      July 13, 2018

      Hi All,

      Greeting from Adobe!

      We are sorry that you ran into this issue. Would you mind sharing a video of the workflow and a sample file? That will help us reproduce the error at our end and report to Engineering team.

      Regards,

      Srishti

      Monika Gause
      Community Expert
      Monika GauseCommunity Expert
      Community Expert
      December 10, 2018

      I am having the same issue. When I open this file in Illustrator I see a white box that says Missing Fonts (see attachment) and then Illustrator freezes. I'm running Windows 10 and the newest version of Illustrator (just updated to newest in CC). The only way to quit is in the task manager on my PC.

      This is a PDF that I'm simply right clicking and choosing open in Illustrator on my PC.


      jimc86733485  schrieb

      This is a PDF that I'm simply right clicking and choosing open in Illustrator on my PC.

      The file hasn't been created in Illustrator, right?

      oes that happen just with this PDF or also with other files?

      Matthew550
      Matthew550
      Participating Frequently
      June 4, 2018

      same problem on win 10 / cc2018 AI --

      work on the file on my work PC, save to cloud, run AI cc 2018 on my home machine--  AI freezes loading file on a missing font window that's white. nothing else, cant load file cant do anything. i tried turning off fonts, still same issue.

      this is seriously problematic to my work flow.

      Bill Silbert
      Community Expert
      Bill SilbertCommunity Expert
      Community Expert
      June 4, 2018

      Has your Windows on your home machine been recently updated? The latest auto-update to Windows has seemed to cause similar problems for a number of users. I am not a Windows expert but I have heard that it is possible to run a PC in compatibility mode with earlier operating systems. If possible try doing that and see if the problem persists. It may be that you will have to contact Microsoft as this could be a bug on their part.

      Srishti Bali
      Community Manager
      Srishti BaliCommunity Manager
      Community Manager
      May 9, 2018

      Hi,

      We have been waiting for your response to this query. Kindly update the discussion if the issue is resolved or you need further assistance with it.

      Thanks,

      Srishti

      Bill Silbert
      Community Expert
      Bill SilbertCommunity Expert
      Community Expert
      March 28, 2018

      What version of Illustrator and what operating system are you using?

      Monika Gause
      Community Expert
      Monika GauseCommunity Expert
      Community Expert
      March 28, 2018

      When was your last computer restart?

      Which system?

      Is perhaps your internet connection down?

      Firewall too aggressive?

      Do you use font management?

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