Illustrator gets stuck while trying to print

[Boondoxx]

When I go to print a file from Illustrator, an odd print menu pops up and goes away quickly, but after that the program is stuck and I cant even close out of it. I have to restart me computer to get it back to normal. If I am not printing, it works fine. Any ideas would be greatly appreciated. 

[Monika Gause]

Please tell us your Illustrator version and system. As well as the printer model. Is the printer driver compatible with your syatem?

[Boondoxx]

So my Illustrator CC is up to date, and I am on a windows computer.  The printer I use is a Brother GT-381 DTG printer, that I have been using for years. I literally printed several things on Monday, and now its not working. 

[Monika Gause]

On Monday you used Illustrator for printing and did not change anything since then?

Is there anything different in the file? Like maybe a freeform gradient in it or some 3D? Would it help to rasterize or expand some items?

[Boondoxx]

Nope, the entiere logo was created in Ai and was mostly text, that has been
outlined.


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[Boondoxx]

Nope, the entiere logo was created in Ai and was mostly text, that has been outlined. 

[Monika Gause]

Can you perhaps show a screenshot of that odd print menu?

I suppose you reboot the computer regularly?

[Anubhav M]

Hello @Boondoxx,

Sorry to hear about this experience. Would you mind trying to remove and reinstall the printer drivers, restarting your computer, and checking if it helps?

Also, try exporting your work from Illustrator as a JPEG and printing from a different application, and sharing your observations.

Looking forward to your response.

Thanks,

Anubhav

[Boondoxx]

Stephen M2

[Boondoxx]

So It looks like the email I sent did not come through. I will email the images to myself and attach via my computer instead of my phone. To your point, I have reset muy computer, but not the print  driver, as I have other programs that I need to be able to print from and reinstalling the driver is quite a process. So I want that to be my absolut last option. I have printed from several different programs on my compjuter and they have all work just fine. 

[Anubhav M]

Hello @Boondoxx,

Thanks for confirming that. Would you mind trying to run Illustrator under a different administrator account (Windows / macOS) and checking if it helps?

If it works, kindly try resetting preferences manually and check if that helps resolve the issue:
For macOS
• Close all Adobe applications.
• Go to the following locations
• ~/Library/Caches
• ~/Library/Application Support/Adobe
• ~/Library/Preferences
• Rename Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 27 Settings folders to Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 27 Settings.old
• Launch Illustrator from the Creative Cloud.

Note: Location starting with this "~" sign indicates the User Library, which is hidden. So, you need to copy & paste the exact path in spotlight search or from Finder Menu > Go > Go to Folder > Paste the location in the dialog box like this:

For Windows
- Close all Adobe applications.
- Go to Location C:\Users\%USERPROFILE%\AppData\Roaming\Adobe
- Rename Adobe Illustrator and Adobe Illustrator 27 Settings folders to Adobe Illustrator.old and Adobe Illustrator - 27 Settings.old

Disclaimer: Please note that renaming preferences folders will remove all the custom settings, and Illustrator will launch with default settings. You can also save a backup of the folders in case you want to. The location is mentioned above.

Looking forward to your response.

Regards.

[Boondoxx]

So here is an image of what comes up, first ouc. The second pic is what it usually looks like. The short vid is what happens next. I click on the buttons and they just turn blue but nothing happens. Also, the only way to get out of this is to restart my computer. I have printed several other things in different programs without any issues. It’s weird too, because I print from Ai at least 2-4 times a day.

[Boondoxx]

So I was not abel to find the path that you were talking about in the previous message. I am on a windows computer, and I was not sure if the "hidden" part was something that pertained to my situation or not. I only found the Users and eveything after that, I was not able to locate. 

[Anubhav M]

Hello @Boondoxx,

Kindly follow these steps to manually delete preferences for Illustrator on Windows:

- Close all Adobe applications.
- Go to Location (Enter this in the Run Prompt) (Windows key +R)
C:\Users\%USERPROFILE%\AppData\Roaming\Adobe

- Rename Adobe Illustrator and Adobe Illustrator 27 Settings folders to Adobe Illustrator.old and Adobe Illustrator - 27 Settings.old

Disclaimer: Please note that renaming preferences folders will remove all the custom settings, and Illustrator will launch with default settings. You can also save a backup of the folders in case you want to. The location is mentioned above.

Also, try running Illustrator under a different administrator account (https://support.microsoft.com/en-us/windows/create-a-local-user-or-administrator-account-in-windows-...), and share your observations.

Looking forward to your response.

Regards.