• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

Illustrator GPU (animated zoom) not working correctly

New Here ,
Jan 29, 2024 Jan 29, 2024

Copy link to clipboard

Copied

When working in Illustrator the preview of my design does not show correctly. It gets blurry all the time (and stays that way, until I go from GPU to CPU) and shows all kind of elements which are actually hidden behind a clipping-mask for example. 

 

 

  

TOPICS
Bug , Draw and design , Performance

Views

583

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Explorer , Feb 16, 2024 Feb 16, 2024

Problem solved after a complete reinstall of nvidia drivers with the tool https://www.guru3d.com/download/display-driver-uninstaller-download/

That will do the trick.

Case closed. Nice day

Votes

Translate

Translate
Adobe
Adobe Employee ,
Jan 29, 2024 Jan 29, 2024

Copy link to clipboard

Copied

Hello @Elineeee___,

Sorry to hear about your experience. Are you using a Windows computer? If yes, kindly try performing a clean reinstallation of the GPU drivers (Intel / NVIDIA / AMD) and setting the Graphics Preference to High-Performance for Illustrator (https://adobe.ly/489HQ5b) to check if it helps.

If you're using a Mac, try running Illustrator under a different administrator account (Windows / macOS) to check if it helps.

 

Also, ensure the OS/Illustrator is up to date (Windows / macOS) (Illustrator Updates) and share your observations.

Looking forward to hearing from you.

 

Thanks,

Anubhav

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 09, 2024 Feb 09, 2024

Copy link to clipboard

Copied

Hi, 

I am using a Macbook Pro. 
I tried working under a different administartor account, but the same problem appears here as well. 
All programs and systems are updated. 

Hopefully there is another way to solve this? 

Thanks! 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Feb 09, 2024 Feb 09, 2024

Copy link to clipboard

Copied

I have the same problem on windows 10 with Illustrator 28.2 (64bit) GPU/CPU Preview change the colors.

Other colors i see when use preview GPU (Nivida) then with CPU.

This is a big bug. Please help.


Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 09, 2024 Feb 09, 2024

Copy link to clipboard

Copied


@DutchAlex  schrieb:

I have the same problem on windows 10 with Illustrator 28.2 (64bit) GPU/CPU Preview change the colors.


 

Please check if there's an update for your graphic card driver available. Use the studio driver, not the gaming driver.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Feb 10, 2024 Feb 10, 2024

Copy link to clipboard

Copied

no update, i did reinstall nvidia drivers en CC. Its realy a bug at the side of Adobe.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Feb 16, 2024 Feb 16, 2024

Copy link to clipboard

Copied

Hello @DutchAlex,

We understand that encountering technical issues can be frustrating. Would you mind trying the suggestions shared here (https://adobe.ly/3ULcmPK) to recalibrate your monitor(s) and then restarting the computer to check if the problem persists?

Looking forward to your response.

Thanks,
Anubhav

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Feb 16, 2024 Feb 16, 2024

Copy link to clipboard

Copied

LATEST

Problem solved after a complete reinstall of nvidia drivers with the tool https://www.guru3d.com/download/display-driver-uninstaller-download/

That will do the trick.

Case closed. Nice day

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines