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Deep Agheda
Known Participant
June 20, 2025
Question

Illustrator GPU Performance Disables Automatically After 15-20 Minutes

  • June 20, 2025
  • 2 replies
  • 2585 views

Hi Adobe Community,

I’m facing a recurring issue with Adobe Illustrator. Whenever I open any file and start working, everything functions normally for the first 15–20 minutes. But after that, the screen blinks once, and then Illustrator automatically disables the GPU Performance mode.

This happens consistently with every file. Once the GPU mode turns off, the performance drops significantly. If I close the file and reopen it, everything works fine again—for another 15–20 minutes—before the issue returns.

I’ve been facing this problem for a long time now, and it’s really affecting my workflow. I would appreciate it if someone could help me identify the cause or suggest a permanent solution.

Thank you!

2 replies

Mohammad.Harb
Community Expert
Mohammad.HarbCommunity Expert
Community Expert
June 20, 2025

After updating GPU driver to the most recent update, Reset Illustrator preferences :

Form preferences Settings -> General , Click on Reset Preferences, then restart illustrator.

    Abhishek Rao
    Community Manager
    Abhishek RaoCommunity Manager
    Community Manager
    June 20, 2025

    Hi @Deep Agheda,

     

    Thanks for bringing this up. I can see how frustrating it must be to have GPU performance drop mid-project.

    Could you confirm your Illustrator version, OS, GPU model, and driver version? If you're on Windows, try updating the GPU driver directly from the manufacturer's site rather than using Windows Update. 

    If the issue continues, try a clean reinstallation of your GPU drivers (Intel / NVIDIA / AMD) and set the Graphics Preference to High Performance for Illustrator: https://adobe.ly/3EjIhRc

    In Illustrator, go to Preferences > Performance and check if 'GPU Performance' is enabled. If it's off, try toggling it. Also, try disabling any third-party plugins or extensions and test the issue in safe mode to rule out conflicts.

    If you're able, a short screen recording of when the GPU mode disables would be helpful for further investigation.

     

    Keep me posted on how it goes.
    Abhishek

      D
      Deep AghedaAuthor
      Known Participant
      June 20, 2025

      Hi, @Abhishek Rao 
      Here are the screenshots as requested. Just to clarify, we haven't used any third-party plugins.

      I’ve found that the issue goes away when GPU Performance is disabled, but that introduces another problem—zooming no longer works as expected. As you may already know, without GPU Performance, zooming is limited to the rectangular marquee style instead of the smooth, animated zoom we're used to.

      I've attached some screenshots of the operating system, GPU, and so on.

      Looking forward to your insights on this.

       

      Thanks!

      Deep A.

        D
        Deep AghedaAuthor
        Known Participant
        June 25, 2025

        Hello @defaultyrfgv5zctte6,

        Thanks for sharing the MSInfo and AiSniffer files. While I check this with the team, would you mind performing a clean reinstallation of the GPU(s) drivers (Intel / NVIDIA / AMD) and setting the Graphics Preference to High-Performance for Illustrator (https://adobe.ly/4kXJDkX), as Bobby suggested, and checking if it helps?

        Looking forward to hearing from you.
        Anubhav


        Hello @Bobby Henderson, @Anubhav M 

        I tried thoroughly uninstalling and reinstalling the graphics driver as per your advice, but the problem is still displayed today; please see the screenshot and system information.

         

        System Graphic

        NVIDIA system information report created on: 06/25/2025 11:21:33
        NVIDIA App version: 11.0.4.159
        Operating system: Microsoft Windows 11 Pro, Version 10.0.26100
        DirectX runtime version: DirectX 12
        Driver: Studio Driver - 576.80 - Tue Jun 17, 2025
        CPU: 12th Gen Intel(R) Core(TM) i9-12900K
        RAM: 64.0 GB
        Storage: SSD - 931.5 GB

        Graphics card
        GPU processor: NVIDIA GeForce RTX 3090
        Direct3D feature level: 12_1
        CUDA cores: 10496
        Graphics clock: 1695 MHz
        Resizable bar: No
        Memory data rate: 19.50 Gbps
        Memory interface: 384-bit
        Memory bandwidth: 936.096 GB/s
        Total available graphics memory: 57230 MB
        Dedicated video memory: 24576 MB GDDR6X
        System video memory: 0 MB
        Shared system memory: 32654 MB
        Video BIOS version: 94.02.59.00.42
        IRQ: Not used
        Bus: PCI Express x16 Gen4
        Device ID: 10DE 2204 145410DE
        Part number: G132 0010

        Display (1): LG Electronics LG HDR 4K
        Resolution: 4k x 2k, 3840 x 2160 (native)
        Refresh rate: 60 Hz
        Desktop color depth: Highest (32-bit)
        HDCP: Supported

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