Illustrator GPU Performance with embedded AMD Vega 7 Graphics

[andyf65867865]

Surprised that illustrator doesn't support Vega 7 integrated graphics in AMD processors. Or did I not understand something? For example, Intel's integrated graphics are supported as far as I know.

[Doug A Roberts]

Is this from experience? Does it say that under Preferences > Performance?

[andyf65867865]

In GPU Performance section it says that compatible GPU not available. Driver is installed. It founds Driver Name: AMD Radeon(TM) Graphics.

[Doug A Roberts]

Surely that means it is supported?

[andyf65867865]

I probably confused you, I meant `compatible GPU not available`. 

[Anubhav M]

Hello @andyf65867865,

Sorry to hear about this experience. Would you mind sharing the Full System Info (Help > System Info) so we can check this with the team?

Looking forward to your response.

Thanks,

Anubhav

[Monika Gause]

If there are different drivers available for it, try a different driver. Some cards seem to have a Gaming driver and Illustrator doesn't support it.

[andyf65867865]

it would be better to know exactly what GPU Performance in illustrator works with AMD Vega 7

[andyf65867865 · Accepted solution]

To fix this, you need at least 1 GB of memory dedicated to the GPU.

[Виктор32049970kyqz]

How can i do that?

[Anubhav M]

Hello @Виктор32049970kyqz,

Thanks for reaching out. Would you mind performing a clean reinstallation of the GPU drivers (Intel / NVIDIA / AMD) and setting the Graphics Preference to High-Performance for Illustrator (https://adobe.ly/49ounay) and checking if it helps?

Also, the VRAM can be adjusted in the BIOS settings on a supported computer. Kindly contact your system manufacturer to learn more.

Feel free to reach out if you have more questions or need assistance. We'd be happy to help.

Thanks,
Anubhav